PowerReviews vs. SmileBack

PowerReviews

PowerReviews

32 Reviews and Ratings

SmileBack

SmileBack

23 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PowerReviews	Score 7.8 out of 10	N/A	PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.	N/A
SmileBack	Score 10.0 out of 10	N/A	SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of…	N/A

Pricing

PowerReviews

SmileBack

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
PowerReviews	SmileBack
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	PowerReviews	SmileBack
Considered Both Products	PowerReviews Verified User Anonymous Chose PowerReviews My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound … Incentivized Helpful? Sumon K Chowdhury Asst. Software Specialist Chose PowerReviews PowerReviews had the best price-to-value ratio and the most accessible sales team. We wanted an easy-to-integrate, out-of-the-box review solution with less maintenance. When comparing pricing and features, we saw no Incentivized Helpful? Verified User Anonymous Chose PowerReviews When I need to learn about other people's experiences with a product or service so that I can apply that learning to my own credit process, I think that's the best time to utilize them. Inside the finance and banking industries, in particular, knowledge is power, and it's … Incentivized Helpful? Verified User Anonymous Chose PowerReviews Most CMS softwares bring the basic tools. Solutions like this one bring it to the next level. There are automated features and much more flexibility involved with specialized tools like this one. To us, it was quite simple. If you sell tshirts.. There not much UGC you need, but … Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews provided the best balance of price and value. BazaarVoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has … Incentivized Helpful? Jonathan Strupek Marketing Manager Chose PowerReviews We evaluated a lot of lower-end options within the Shopify app marketplace as options against PowerReviews. While their price tags may have been lower, the quality of product doesn't compare to what PowerReviews has to offer. It's important to note that this type of reviewing … Incentivized Helpful? Verified User Anonymous Chose PowerReviews Very similar service. I did not see much differentiation between the two, so most important factors would be price and network of partners. Incentivized Helpful? Verified User Anonymous Chose PowerReviews It was easier to read customer reviews on PowerReviews than on Bazaarvoice. I was not a part of the approving process for either programs. But in my opinion Bazaarvoice does a better job at filtering with their large variety of options that they can pull in a data sheet for you. Incentivized Helpful? Toby Mei Senior Marketing Analyst Chose PowerReviews PowerReview has the questions and answers as well as syndication network which helps user-generated-content. TrustPilot just provides reviews (at least that's what we used). Incentivized Helpful? Verified User Anonymous Chose PowerReviews We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. TrustPilot has a good platform as well, but we haven't had a strong enough reason to change. Incentivized Helpful? Larisa Chubaruk Digital Project Manager Chose PowerReviews Bazaarvoice Local Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews was the most robust solution at competitive pricing compared to its next closest competitor, Bazaarvoice. Incentivized Helpful? Verified User Anonymous Chose PowerReviews Account Management is pretty comparable; pleased with both experiences. The Turn To interface seemed a bit more user-friendly but no real complaints with regard to PowerReviews. Incentivized Helpful? Verified User Anonymous Chose PowerReviews PowerReviews had a much simpler custom integration process, which was very helpful, as we use a lot of proprietary systems. With Bazaarvoice, it was a complicated process to make any changes to the reviews section without a lot of technical involvement. Additionally, … Incentivized Helpful? Reid Mirre, CPM Manager - Web Design & Content Chose PowerReviews We are currently using BazaarVoice and while the platform is nice, the transition from PR has been very rough. Our account management seems spread too thin, and has outright acknowledged that they misplaced our notes. This has felt sloppy in comparison to PR. Incentivized Helpful? Timothy Lakin Ecommerce Merchandising Manager Chose PowerReviews PowerReviews has a good mix of popularity, user friendliness, high level customer service and value pricing that makes it stand out for my needs - I have used Bazaarvoice in the past, and it's a very good service as well, though their level of customer service was not as … Incentivized Helpful?	SmileBack Eileen Wilson Owner Chose SmileBack We integrate SmileBack to ConnectWise PSA Incentivized Helpful? Verified User Anonymous Chose SmileBack At the time, SmileBack was only option available. There are other alternatives now that we are considering. Incentivized Helpful? Jared Miller NOC Manager Chose SmileBack Very odd that none of the tools we evaluated are on this list, including some much larger companies. Below are the tools we reviewed with some notes. Ultimately, we recently changed from SmileBack to CustomerThermometer as described below. Crewhu -- They are arguably the biggest … Incentivized Helpful? JO James Oberhaus Senior Partner Chose SmileBack ConnectWise Manage Incentivized Helpful? Verified User Anonymous Chose SmileBack We have not tried other products - SmileBack was our first CSAT trial and we loved it so much we never tried any other. Incentivized Helpful? AK Alice Klink Helpdesk Manager Chose SmileBack SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's … Incentivized Helpful? Ashley Wiedeman Platform Manager Chose SmileBack Manage has its own built-in surveys, but not customizable at all. Once we came across SmileBack, we didn't search for anything else. We just knew the tool was for us! Incentivized Helpful? Donald McMahon IT Service Manager Chose SmileBack We used our ticketing system's internal feedback option and we only got a few reviews a year. With SmileBack, we get several a day. Incentivized Helpful? Verified User Anonymous Chose SmileBack I reviewed two other tools and quickly chose this based solely on the the ease of implementation, end user interface, and the management portal. Incentivized Helpful?

Best Alternatives
	PowerReviews	SmileBack
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Bazaarvoice Score 8.3 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Bazaarvoice Score 8.3 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	PowerReviews	SmileBack
Likelihood to Recommend	7.9 (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	9.0 (0 ratings)	9.3 (0 ratings)

User Testimonials
	PowerReviews	SmileBack
Likelihood to Recommend	PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow Incentivized Verified User Anonymous Read full review	Overall product works well but is no longer price competitive compared to others. It also is not as feature rich as its competitors any more. It was one of the first to market which was great but has not done much improvements since. Would love to see ability to measure project CSAT and other integrations. Incentivized Verified User Anonymous Read full review
Pros	Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation. The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback. Easy for customers to leave reviews, with some customization by product type built in and configurable for our products. Also relatively easy to drop visitors in to a review form for the exact product they've purchased. Good value compared to the other major player in the consumer review space. Incentivized Verified User Anonymous Read full review	Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients. SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done! SmileBack makes it easy to search and filter by the client or by tech (agent) or date range. Incentivized Verified User Anonymous Read full review
Cons	If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started. The backend has a bit of a learning curve to it, but can be worked through easily with persistence. Incentivized Jonathan Strupek Marketing Manager Read full review	Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer! Sarah Bergeron VP of Delivery Read full review
Usability	No answers on this topic	Very easy to use, very easy to setup and it's very easy for customers to use and send in their feedback Eileen Wilson Owner Read full review
Support Rating	The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly. Incentivized Verified User Anonymous Read full review	Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own! Incentivized Jared Miller NOC Manager Read full review
Alternatives Considered	PowerReviews provided the best balance of price and value. bazaarvoice is popular in the industry but when we compared pricing and features we did not see any compelling reason to spend more. PowerReviews also had the easiest team to work with in the sales process, and that has continued into the engagement. Incentivized Verified User Anonymous Read full review	Very odd that none of the tools we evaluated are on this list, including some much larger companies. Below are the tools we reviewed with some notes. Ultimately, we recently changed from SmileBack to CustomerThermometer as described below. Crewhu -- They are arguably the biggest name in this space (at least in our industry) and offer a very fully featured platform for customer interaction as well as internal employee interaction. Bizratings -- Also a pretty large name. We did not get to a trial with them. Simplesat -- Very similar to SmileBack in its elegance and simplicity. CustomerThermometer -- This is the vendor we ultimately chose to go to after being with SmileBack for several years. The monthly cost difference for our particular use case made too much sense. While not the most feature-complete tool, there are more options overall in addition to being much cheaper. Incentivized Jared Miller NOC Manager Read full review
Return on Investment	Custom components and PowerReviews API can display positive customer feedback from an element. In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products. Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions. Incentivized Sumon K Chowdhury Asst. Software Specialist Read full review	We can view how we are doing through the customer's eyes. We can see if we are improving our customer service or if it is something that needs to be worked on. We have a metric that we like to keep to, and SmileBack helps us track that. Incentivized AK Alice Klink Helpdesk Manager Read full review
ScreenShots		SmileBack Screenshots