TrustRadius: an HG Insights company

PowerReviews

Score7.8 out of 10

32 Reviews and Ratings

What is PowerReviews?

PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.

"PowerReviews is an out-of-the-box solution with Plugins."

Use Cases and Deployment Scope

We use PowerReviews to display and distribute reviews on our

website and across our global online operations. We're getting the

considerations we need to build trust in our product on our website. When

selling things online, ratings and reviews are significant and helps us collect

insights for business decisions. Using Power Reviews gives our customers value

through syndicated, and we can easily manage and moderate reviews. Our customer

service teams can answer questions about our products using the questions and

answers feature. The members of our support team are helpful and proactive. One

of my favorite features is that it was simple to incorporate into our

already-existing website.

Pros

  • Excellent communication and service.
  • It's user- and implementation-friendly.
  • Easy to syndicate our reviews.
  • It boosts product conversions.

Cons

  • PDPs load slowly.
  • UGC user handles should be bulk-uploaded.
  • The work can be repetitive, but that's because it's so detailed.

Most Important Features

  • Detailed documentation.
  • Out-of-box solutions meant less maintenance.
  • The integration was effortless, especially with the UI.
  • It enables us to provide each visitor with insightful content.

Return on Investment

  • Custom components and PowerReviews API can display positive customer feedback from an element.
  • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
  • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.

Alternatives Considered

Bazaarvoice

Other Software Used

Google Analytics, Shopify, Adobe Illustrator CC

Strong alternative (and investment!) to Shopify marketplace review apps; worth every penny!

Pros

  • Implementation into existing ecommerce systems (we used Shopify).
  • Customizable to fit your brand standards.
  • Simple frontend user experience.

Cons

  • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
  • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.

Return on Investment

  • Immediate increase in customers submitting reviews.
  • Less time answering common customer questions since our reviews handle that for us.

Other Software Used

Shopify Plus, Adobe PhotoShop, Adobe Illustrator CC

Power Review little experience for an starting e-commerce

Use Cases and Deployment Scope

Actually, reviews are one of the most important "sellers" we can have in a business, once is a client like anyone affirming the quality or no from the product. So this is a thing I've judged was worth investing in. I was starting a business and I was searching for a good software to help me.

Pros

  • Design suit
  • Rating & Reviews product
  • Data dashboard

Cons

  • Simple trial tool
  • Integration for more ecommerce platforms
  • Prices

Most Important Features

  • Reviews
  • Ratings
  • Testimonial in my website

Return on Investment

  • More add-to-car's
  • Wish list growing
  • Curious people not buying (because already have a feedback who killed the desire for test)

Alternatives Considered

Google Business Profile

Other Software Used

Google Business Profile, 1Password, Shopify

The confidence of our clientele was boosted as a result of using this platform

Use Cases and Deployment Scope

PowerReviews serves several purposes for us, but the two most important are collecting and disseminating client feedback and researching our competition. It felt amazing to show customers that we listened to their input by making changes to our products in response to what they had to say and then releasing those changes to the public through our review system. Client confidence in us was bolstered as a result.

Pros

  • Reviews should be made visible on online platforms.
  • Take a look at the stats and dashboards.
  • Controlling a campaign.

Cons

  • We need a more engaging dashborad.
  • More room for personalization.
  • It would be helpful to incorporate more interactive visuals into published reports.

Most Important Features

  • Success rate of review pages has improved.
  • Minimize the amount of time spent inputting and evaluating data manually.
  • Look over the reports and the dashboards.

Return on Investment

  • The effectiveness of internal evaluations has been increased.
  • Better segmentation campaigns.
  • More power over what gets tracked.

Alternatives Considered

Yotpo

Other Software Used

Google Analytics, Adobe Campaign, Adobe Marketing Cloud

Great set of tools that provide value to your product page

Use Cases and Deployment Scope

We user PowerReviews for UGC (User Generated Content). We sell a wide variety of products and most of them requiere some sort of guidance when buying it, we mix this with a Questions & Answers section as well as with customer service chat in order to increase consumer confidence when they are purchasing and researching products in our store.

Pros

  • Content Gathering
  • Analytics dashboard
  • Displaying the reviews

Cons

  • Integrations could be better/simpler
  • Loading times

Most Important Features

  • The Reviews methodology, automatization
  • Display them in a relevant fashion and according to our brand

Return on Investment

  • Better Product Pages
  • Increased Consumer Confidence

Alternatives Considered

Adobe Commerce (Magento Commerce)

Other Software Used

Yotpo