TrustRadius: an HG Insights company

Premier Contact Point vs. Sansan Scan (discontinued)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Premier Contact Point

    Score8.5 out of 10
    N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A

    Sansan Scan (discontinued)

    Score10 out of 10
    N/AScan to Salesforce was a free business card scanning application specifically built for integration with Salesforce, available for iOS and Android, from Sansan, a Salesforce AppExchange Partner. The product has been discontinued.N/A
    Pricing
    Premier Contact PointSansan Scan (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Premier Contact PointSansan Scan (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Features
    Premier Contact PointSansan Scan (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Premier Contact Point and Sansan Scan (discontinued)
    Feature
    Premier Contact Point
    8.4
    5 Ratings
    Sansan Scan (discontinued)
    -
    Ratings
    Agent dashboard7.75 Ratings00 Ratings
    Validate callers8.34 Ratings00 Ratings
    Outbound response8.54 Ratings00 Ratings
    Call forwarding8.34 Ratings00 Ratings
    Click-to-call (CTC)8.93 Ratings00 Ratings
    Warm transfer8.05 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response7.85 Ratings00 Ratings
    REST APIs7.31 Ratings00 Ratings
    Call scripts8.44 Ratings00 Ratings
    Call tracking8.44 Ratings00 Ratings
    Multichannel integration8.22 Ratings00 Ratings
    CRM software integration10.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Premier Contact Point and Sansan Scan (discontinued)
    Feature
    Premier Contact Point
    8.2
    5 Ratings
    Sansan Scan (discontinued)
    -
    Ratings
    Inbound call routing8.54 Ratings00 Ratings
    Omnichannel inbound routing8.83 Ratings00 Ratings
    Recording8.55 Ratings00 Ratings
    Quality management8.23 Ratings00 Ratings
    Call analytics8.63 Ratings00 Ratings
    Historical reporting6.15 Ratings00 Ratings
    Live reporting8.24 Ratings00 Ratings
    Customer surveys8.22 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    User Ratings
    Premier Contact PointSansan Scan (discontinued)
    Likelihood to Recommend
    8.5
    (5 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)