TrustRadius: an HG Insights company

Premier Contact Point vs. Zendesk Suite

Save this comparison

Save this comparison

Premier Contact Point

5 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

Contact about Zendesk Suite

Please fill out the form below to get in touch.

Zendesk

Connect with Zendesk

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with Zendesk so that Zendesk and TrustRadius may contact you in regard to the information requested.

Visit Website

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Premier Contact Point

    Score8.5 out of 10
    		N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Premier Contact PointZendesk Suite
    Editions & Modules
    No answers on this topic
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Premier Contact PointZendesk Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    Premier Contact PointZendesk Suite
    Contact Center Software
    Comparison of Contact Center Software features of Premier Contact Point and Zendesk Suite
    Feature
    Premier Contact Point
    8.4
    5 Ratings
    Zendesk Suite
    -
    Ratings
    Agent dashboard7.75 Ratings00 Ratings
    Validate callers8.34 Ratings00 Ratings
    Outbound response8.54 Ratings00 Ratings
    Call forwarding8.34 Ratings00 Ratings
    Click-to-call (CTC)8.93 Ratings00 Ratings
    Warm transfer8.05 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response7.85 Ratings00 Ratings
    REST APIs7.31 Ratings00 Ratings
    Call scripts8.44 Ratings00 Ratings
    Call tracking8.44 Ratings00 Ratings
    Multichannel integration8.22 Ratings00 Ratings
    CRM software integration10.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Premier Contact Point and Zendesk Suite
    Feature
    Premier Contact Point
    8.2
    5 Ratings
    Zendesk Suite
    -
    Ratings
    Inbound call routing8.54 Ratings00 Ratings
    Omnichannel inbound routing8.83 Ratings00 Ratings
    Recording8.55 Ratings00 Ratings
    Quality management8.23 Ratings00 Ratings
    Call analytics8.63 Ratings00 Ratings
    Historical reporting6.15 Ratings00 Ratings
    Live reporting8.24 Ratings00 Ratings
    Customer surveys8.22 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Premier Contact Point and Zendesk Suite
    Feature
    Premier Contact Point
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.2153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Premier Contact Point and Zendesk Suite
    Feature
    Premier Contact Point
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Premier Contact Point and Zendesk Suite
    Feature
    Premier Contact Point
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    Premier Contact PointZendesk Suite
    Likelihood to Recommend
    8.5
    (5 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)