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Premier Contact Point vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Premier Contact Point

    Score8.5 out of 10
    N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Premier Contact PointZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Premier Contact PointZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Premier Contact PointZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Premier Contact Point and Zoom Contact Center
    Feature
    Premier Contact Point
    8.4
    5 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard7.75 Ratings7.711 Ratings
    Validate callers8.34 Ratings7.18 Ratings
    Outbound response8.54 Ratings7.88 Ratings
    Call forwarding8.34 Ratings7.07 Ratings
    Click-to-call (CTC)8.93 Ratings7.96 Ratings
    Warm transfer8.05 Ratings8.411 Ratings
    Predictive dialing9.01 Ratings7.46 Ratings
    Interactive voice response7.85 Ratings8.39 Ratings
    REST APIs7.31 Ratings6.97 Ratings
    Call scripts8.44 Ratings7.28 Ratings
    Call tracking8.44 Ratings7.311 Ratings
    Multichannel integration8.22 Ratings8.210 Ratings
    CRM software integration10.01 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Premier Contact Point and Zoom Contact Center
    Feature
    Premier Contact Point
    8.2
    5 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing8.54 Ratings8.510 Ratings
    Omnichannel inbound routing8.83 Ratings7.98 Ratings
    Recording8.55 Ratings8.69 Ratings
    Quality management8.23 Ratings8.09 Ratings
    Call analytics8.63 Ratings7.510 Ratings
    Historical reporting6.15 Ratings7.310 Ratings
    Live reporting8.24 Ratings7.310 Ratings
    Customer surveys8.22 Ratings8.26 Ratings
    Customer interaction analytics9.01 Ratings7.07 Ratings
    User Ratings
    Premier Contact PointZoom Contact Center
    Likelihood to Recommend
    8.5
    (5 ratings)
    8.0
    (19 ratings)