productboard vs. Receptive.io (discontinued)

The best feature of productboard is organized features, it has a very simple structure and can be read and understood by anyone. If your roadmap is very dynamic and the executive team needs to be on top of it, productboard is the best application out there. But if you have a small product and features do not change very often, then maybe you can look at other alternatives since productboard is expensive.

Incentivized

Pendo Feedback is a great addition to your product if you are already using Pendo Guidance, as it integrates nicely with the Resource Center and allows your customers to easily request feedback through there. However, if you are not using Pendo Guidance there are other feedback capturing tools that are more robust and could be a better option as a standalone product.

Incentivized

• Flexibility - organize your products and features in any way you like
• Input - give your teams a way to make suggestions and provide feedback
• Integrations

Incentivized

• Organizing data from users.
• Customize questions and users.
• Manage priorities for our customers easily (intuitive).

Incentivized

• The interface could be improved
• Input field options could be less restrictive to the capture of data
• Better notifications / updates on where insights have got to

Incentivized

• I wish I could customize exports; e.g. if I just want to export all items and the number of votes.
• Managing my "team" users vs. end users is a little clunky.

Incentivized

Easy to contact right through their Intercom app and incredibly fast to respond.

Incentivized

When we've had issues with Pendo Feedback, we've been able to resolve them fairly quickly and efficiently.

Incentivized

I have previously used Aha another product road mapping/ insights driven software. Aha had great features for the userbase of my previous products. They were allowed to create their own suggestions for the products and other users could then like or dislike the suggestion. This created a real reflection on need for product enhancements. productboard handles this slightly differently. Each user creates their own suggestions and doesn't necessarily have visibility on other users suggestions. The product/ R&D team can then tag suggestions together into the same overall suggestion. This requires more input from product/R&D with productboard. I would however, suggest that productboard is better than Aha. Aha is great for an external user point of view; however, there may be case for users to not have visibility on wider user requirements. productboard keeps more of this element hidden and would perhaps stir up less negative correlation to seeing a system requirement/suggest having had a lot of traffic and no action, compared to a more closed system that would individually update each user on the enhancement progress.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• Helps to save us a lot of time collecting feedback.
• Increased efficiency.
• Product prioritization can be done in a faster and more robust way.

Incentivized

• Able to tie costs to enhancement requests via Jira integration

Incentivized