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ProProfs Help Desk vs. Spiceworks Cloud Help Desk

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ProProfs Help Desk

3 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ProProfs Help Desk

    Score8.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system…

    $29.99

    per month per user

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    ProProfs Help DeskSpiceworks Cloud Help Desk
    Editions & Modules
    Free
    $0
    Unlimited Users
    Team
    $29.99
    per month per user
    ENTERPRISE
    $ 499 per month
    Unlimited Users
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    ProProfs Help DeskSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ProProfs Help DeskSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of ProProfs Help Desk and Spiceworks Cloud Help Desk
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets8.21 Ratings8.054 Ratings
    ITSM collaboration and documentation7.31 Ratings6.045 Ratings
    Ticket creation and submission9.11 Ratings10.054 Ratings
    Ticket response8.21 Ratings10.053 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    Self Help Community
    Comparison of Self Help Community features of ProProfs Help Desk and Spiceworks Cloud Help Desk
    Feature
    ProProfs Help Desk
    8.2
    1 Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    Internal knowledge base8.21 Ratings7.048 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ProProfs Help Desk and Spiceworks Cloud Help Desk
    Feature
    ProProfs Help Desk
    7.7
    1 Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Email support8.21 Ratings10.046 Ratings
    Help Desk CRM integration7.31 Ratings9.928 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    User Ratings
    ProProfs Help DeskSpiceworks Cloud Help Desk
    Likelihood to Recommend
    6.4
    (1 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.3
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)