ProShop ERP vs. Zoho One

I can't talk highly enough about ProShop ERP. Their team is never satisfied with how it performs and the features it has in place. ProShop has made our company more efficient in every aspect of how we run a business. We shopped around and we couldn't find a system that does everything that ProShop does. It is the most complete robust system on the market in my opinion.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• ProShop knows how machine shops run and what is required information for all levels of the company.
• Quoting and costing is both quick and thorough. We have confidence in our numbers!
• The support is timely and friendly. They consider all new ideas and explain how to use best use features very well.
• Traceability is above and beyond. We know where everything is, where it came from and where it is going.

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• Can be slightly overwhelming at first.
• Unless you have a good understanding of how to write script and code the customization pages can be confusing.
• Some of the system notifications can be a little confusing, such as the new rev flag that pops up when the rev for the part changes. We've had some issues with this causing problems to the parts later down the line when trying to transfer duplicate parts to a remake job.

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

They continue to make the most affordable and complete ERP on the market for our company size and industry

Incentivized

It was built by people who ran a job shop and it shows

We've been a long time user and are always tweaking our automation to gain efficiencies while improving our service levels. It's pretty easy to come up with what you want to do and then do it yourself. Though, if you're looking to do some really tricked out automations, use of a Zoho Consultant would be a better idea as you'll get exactly what you need much quicker.

Incentivized

Amazing support. Weather small bugs a large feature requests. ProShop's team is always there willing to help assist with any problems.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

I have used E2 Shoptech for years and evaluated numerous products. For advanced manufacturing, nothing comes close to being as complete as ProShop ERP.

There is nothing quite close to what Zoho offers with Zoho One in terms of breadth and depth of applications integrated together as a single product. Also, you get to manage a single license and user management on Zoho One, whereas you would need to work with multiple vendors and also simultaneously take care of billing and contract management with all of them. It is much easier with Zoho One

Incentivized

• Increased Profitability on repeat products
• Ease of review at end of projects
• Ability to requote for customers with changing quantity needs

Incentivized

• It is hassle-free to access, which saves you a lot of time and manual effort to get the data accessible.
• Lead status and follow-ups in one place- what you require is a paradise for the Sales team.
• Reduces the work of HR a lot.

Incentivized