| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Pure Chat by Ruby | Score8.6 out of 10 | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
 Zendesk Chat | Score8.5 out of 10 | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
| Pure Chat by Ruby | Zendesk Chat | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Pure Chat by Ruby | Zendesk Chat | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Zendesk Chat Overall, the most dependable chat platform and the best value. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Pure Chat by Ruby | Zendesk Chat | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.0 |
| Likelihood to Renew | - | 8.0 |
| Support Rating | - | 8.4 |
