Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
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Tebra Billing & Payments
Score 7.0 out of 10
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Tebra Practice Management (formerly Kareo) provides cloud-based management and billing solutions for small medical offices. Some key features include: Patient Management, Scheduler & Patient Reminders, Insurance Billing & Reporting, and Patient Billing & Collections.
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a …
Valant was a solid program but needed heavy updating that was always promised. They had a lot of faults for our location and I specifically shopped around to find Insync Healthcare Solutions for further customization, an improved workflow, consistent updates, and a very …
This EMR is the best one I have ever used. I have experience with 3 other programs and they offered none of the features of Insync [Healthcare Solutions]. Most importantly- they are available to talk with and have great customer service.
We used a standard SpeedySoft program before using Insync [Healthcare Solutions], so all of our case notes and scheduling were done through a completely different program than our billing. Three separate programs were used, so having them all in one place has been amazingly …
We came from Advanced MD before. There is not enough time in the day to express my dislike for that EHR system. The average call wait time for anyone to EVEN ANSWER & greet you is near 2 hours. It's usually the 1 hr 48 min mark. THEN, the data is always skewed & reports are …
Lightyears ahead of Meditech. Close match to eCincial which I enjoyed using. I've also used Credible which wasn't found above and thought it was terrible.
Insync implementation was far better than other EMR's that I have implemented. The customization on workflows and documentation is easier to create and modify on the fly than other systems. Overall the ease of use, customization, and cost were the deciding factors to go with …
Insync [Healthcare Solutions] is constantly staying on top of upgrades and improvements. The RCM is fully integrated and not spread over multiple vendors.
I used trusted reviews and conversations with others to determine my initial interest in Kareo. I was so happy with the initial trial period that I had no need to look further.
The company had Kareo when I started working there but before that, they used a system that didn't offer the same features as Kareo. After looking at the old software, I am glad they had switched when I came on board.
We are much happier with Kareo than Compulink. The software as a service makes it easy to manage claims from multiple locations when I cannot be on site. The reports and all other aspects I have mentioned as distinct to Kareo. We had a very hard time tracking things with …
Fortunately, Kareo was a significantly better solution than Nextgen. Part of this was due to Kareo being cloud-based. We have found that AdvancedMD is a far-superior product relative to both of the other solutions we are currently using. Kareo's …
We have used several Practice Management programs which our doctors have chosen. Kareo is far above those in ease of use, efficiency and reporting. Training takes very little time as the program is intuitive. Licensing cost is reasonable. Our doctors enjoy the integration …
We wanted a change from the previous PM system we had before that was old and out of date. Kareo has support that can help out and if they don't know the answer to something they will always get back to you by email or phone call with whatever it is you need. That is one thing …
Kareo is plain and simple. NextGen always says you get what you pay for, however, NextGen is expensive for anyone and Kareo does the same thing for a fraction of the cost. Kareo gives our time management back to the office personnel. Everything is user-friendly, which NextGen …
Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my …
Kareo offers way more than the other platforms that we researched, and at a better price. Kareo has scored well the last 4 years in the Blackbook Survey. The integration between the EHR and PM is fantastic. This allows for the entire revenue cycle to streamlined and monitored …
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
Kareo stays up to date on insurance changes which allow for smooth transitions.
Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
Kareo Medical Billing is very user friendly and the support they provide allows users to get their questions answered quickly and efficiently. The wait time to receive help is usually pretty good and most of the time we can ger our questions answered. We have found that is the tech help is unable to answer our question, they will attempt to find a colleague who is able to help!
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-
We love the ease of use, it really creates a smooth process between departments.
We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
