TrustRadius: an HG Insights company

Tebra Billing & Payments

Score7 out of 10

13 Reviews and Ratings

Get a Demo

What is Tebra Billing & Payments?

Tebra Practice Management (formerly Kareo) provides cloud-based management and billing solutions for small medical offices. Some key features include: Patient Management, Scheduler & Patient Reminders, Insurance Billing & Reporting, and Patient Billing & Collections.

Categories & Use Cases

Reviews

What users are saying about Tebra Billing & Payments.
View all reviews

My rave review of Kareo Medical Billing

Incentivized
Verified User
Professional in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

We have been using Kareo Medical Billing at [...] since we went to electronic medical billing over 10 years ago and we couldn't be happier! Their customer service is excellent and everyone we have talked to is friendly and easy to understand! The wait time on hold is minimal and all of our questions have always been answered!

Pros

  • Efficient
  • Customer friendly
  • Concise

Cons

  • There's no direct contact to enrollment
  • They can't help if your problem exists outside their template.
  • Less wait time with questions

Return on Investment

  • Collections are up with Kareo Medical Billing
  • Timely reimbursement
  • Less denials

Usability

Other Software Used

Therabill by WebPT, WebPT, Clinicient from WebPT

DO NOT RECCOMEND.

Zeshan KhanView profile
Physician in Professional Services at DFW ANESTHESIA (1-10 employees employees)

Use Cases and Deployment Scope

Small medical practice emr/billing platform

Pros

  • reasonable pricing for small practice

Cons

  • In my experience, customer service is outsourced overseas with LONG hold times for everything other than Sales.
  • In my opinion, unethical business practices. For example, they will FORCE you to pay fees they "accidentally" add to your bill from time to time and advise they are issuing you a credit which will be reflected on next months bill. Hoping you will forget to contact them when they accidentally fail to credit your bill for last months accidental fees. Immediately issuing a refund for the fees they agree were incorrectly charged is never an option.
  • In my experience, routinely inflate their bills relying on the fact that most physician owned small practices do not have the time to go through their bills each month with a magnifying glass identifing bogus charges and fees.
  • No mac support despite their website stating it is
  • In my opinion, tech support is clueless, and will often say their escalating the issue and provide you a "ticket number" and promise a call back from their escalated tech dept
  • Kareo changed their merchant ID resulting in the autopay cc I had on file flagging their charge as fraudulent. Instead of contacting my practice to get it sorted out their software automatically logged out and would not allow any access until monthly invoice is paid. Classy move.

Most Important Features

  • Reliability is paramount and Kareo is unreliable! Proceed at your own risk.

Return on Investment

  • Wasted our time, since we will have to switch software vendors.
  • Kareo is NOT recommended.

Practice Management made efficient.

Incentivized
Pauline BellView profile
CEO, certified coder in Finance and Accounting at Bell Billing Services (11-50 employees employees)

Use Cases and Deployment Scope

Our company has used Kareo Practice Management for 19 years. It is the most user friendly management system for medical practice billing. The reports are excellent and can be customized. With Kareo we get a true reflection of the health of the business. Support is good, and I rarely have to call.

Pros

  • The integration with the clearing house is excellent.
  • Setting up a practice is straightforward and fast..within 24 hours.
  • Reports can be exported to Excel which is particularly helpful for forecasting trends.
  • Customization of billing codes makes Kareo functional for any type practice.

Cons

  • I would like to see a payment report which runs by service location.
  • I would like to have a payment report run by category of payment.

Most Important Features

  • The ease of entering demographic data and claim data is exceptional.
  • The clearing house reports integrate with Kareo.
  • The reports are easily customizable for the individual practices as well as the billing company.

Return on Investment

  • Kareo has enabled our billing company to increase revenue for our clients by 10-12%.
  • The efficiency of entering data has allowed our company to reduce staff.
  • Being able to customize permissions for the staff increases accountability of the employees.

Other Software Used

NextGen® Practice Management Solutions, ChartLogic EMR, Modernizing Medicine®’s Healthcare IT Suite

In my opinion, an Unethical business that supports lying to potential customers

Verified User
Executive (1-10 employees employees)

Use Cases and Deployment Scope

We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sales rep blatantly lied to me about the Kareo Medical Billing features, and based on those lies; I signed a one-year agreement. And before signing the agreement, in my experience, the Kareo rep provided significant hurdles to properly testing the software. After signing the agreement and determining I had been lied to about the features, I canceled the agreement, yet in my experience, Kareo is billing me an "early cancellation fee" which is, in essence, the full one-year price. I will be seeking legal counsel to invalidate this agreement.

Pros

  • Nothing

Cons

  • In my opinion, hire honest sale staff
  • In my opinion, make it corporate policy not to lie to prospective customers

Most Important Features

  • None

Return on Investment

  • I feel there is negative impact of needing to use my lawyer to invalidate the "agreement"

Other Software Used

SimplePractice

Kareo Grand Slam

Alysha De LeonView profile
Office Manager in Professional Services at ENDEAVOR REHAB CENTER (51-200 employees employees)

Pros

  • Keeps everything in one place and is easy to find what you need.
  • There are different ways to get to the same screen so whatever works for you can be the right way to get the job done.
  • Sends out information for you with the click of a button. Super easy!

Cons

  • It does not auto balance accounts which would be helpful for us when patient's have a credit on one line but then a balance on another line.
  • The reports could be broken down a little more detailed

Return on Investment

  • It has helped us keep track of our A/R. We really like that it gives us the number of days on the home screen because we use that as our goal to get work done and get the count down per month.

Related Products

Products similar to Tebra Billing & Payments that may also meet your needs.
All comparisons
athenaCollector
CompareLearn more