Qualio vs. TrackWise

I think that Qualio can work for some organizations, but not all. I dont think it is well-suited for a pharmaceutical or medical device company, but this could work for a company that doesnt require FDA oversight, computer system compliance, audit trails, etc. Perhaps this would be useful at an organization where only storage and receipt of documents is tracked, but not necessarily to the level of detail that is expected in the industry

Trackwise is an excellent tool to track activities and action items. We specifically used it to track quality management systems such as NCRs and CAPAs and include action steps and sign-offs. I would not use it to track projects that have significant data uploads.

Incentivized

• Is flexible enough to customize for use for different types of medical devices, enabling us to integrate it into our processes and support our quality automation initiatives.
• Supports a distributed/remote workforce by enabling electronic record-keeping and signatures.
• Generally supportive of the quality system regulations we are subject to.

Incentivized

• It has a great structure for child-parent relations. You can easily review your record and also the child records associated with the parent record.
• Ability to create customized dashboards for your queries.
• User friendly interface and ability to customize desktop layout.
• Ability to create and customize reports in the required file type.
• Capability to link records.
• Easy to define user roles and group categories for user permissions.

• I would appreciate if similar documents are grouped together. For instance if engineering documents are put in one category and management document in a different category
• Qualio has links to external documents but it would be helpful if it linked the user to sections within the document also
• I would prefer that users be able to purchase licences directly without contacting a representative

Incentivized

• Query was limited and slow

Incentivized

as i already mentioned earlier.... Qualio definitely makes things run smoother, especially with keeping compliance in check and reducing errors. The setup took a bit to get everyone on board, and yeah, the costs can stack up over time. But overall, it’s been a solid tool that’s saved us time and stress, so it’s definitely worth it.

Incentivized

The user experience is great and I would recommend other's to use trackwise for it's customization flexibility

Most features are intuitive and easy to use. My favorite thing is the customer support. If I encounter a problem or don't know how to do something, a real person gets back to me within hours with a detailed solution.

Incentivized

It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.

Two great things Qualio has for customer support. 1. They are available online and on the phone, if needed, 24/7 with very friendly and knowledgeable people. Usually, the wait is no more than 10 or 15 min, and while you wait, you can search their online help library. I used to call first, but now I've found that their online help library usually has he answers already and the instructions are clear. Usually, I learn more than I needed. So I now go there first and only call if I don't find anything in the online help library.

Incentivized

I did not interact with the support team.

Incentivized

Qualio is more intuitive to use and more economical for a small enterprise. I was not working for the company at the time it was selected, although I have experience with several other QMS systems and found Qualio to have some unique properties, such as the configurable templates and strong search engine.

Incentivized

Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.

Incentivized

• The number of emails received.. end up just deleting as it is spamming my inbox.
• Benefitting from E-sign approvals.
• Keeping track of our documents in a efficient and better way.
• Amazing to use a cloud based system where everything is not on paper.

Incentivized

• Got rid of paper tracking.
• Saves time by easily searching data base.

Incentivized