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AskNicely vs. Delighted by Qualtrics

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AskNicely

    Score10 out of 10
    N/AAskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.N/A

    Delighted by Qualtrics

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …

    $25

    Pricing
    AskNicelyDelighted by Qualtrics
    Editions & Modules
    No answers on this topic
    Survey 100 people/month
    $25
    Survey 750 people/month
    $49
    Survey 2500 people/month
    $99
    Survey 5000 people/month
    $149
    Survey 10,000 people/month
    $249
    Offerings
    Pricing Offerings
    AskNicelyDelighted by Qualtrics
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.
    More Pricing Information
    Community Pulse
    AskNicelyDelighted by Qualtrics
    Considered Both Products
    AskNicely
    Chose AskNicely
    When we evaluated Delighted we found a product that *almost* met our needs. They provide great surveys with solid analytics at an unbeatable price point that includes all the integrations now matter what price you enter at. The thing that won us over to AskNicely was the …
    Incentivized
    Qualtrics
    Chose Delighted by Qualtrics
    I have been more impressed with the survey and follow-up responses within other platforms and demos we have had. In addition, the reporting capabilities and segmentation/customizations seem more robust in other platforms
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AskNicelyDelighted by Qualtrics
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    8.2
    26 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Survey templates8.526 Ratings00 Ratings
    Themes7.921 Ratings00 Ratings
    Custom logo/branding8.324 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    8.7
    24 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Changes to live survey8.819 Ratings00 Ratings
    Question design help8.721 Ratings00 Ratings
    Multiple question types8.514 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    7.9
    19 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Survey logic flexibility7.919 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    8.4
    25 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Response tracking8.925 Ratings00 Ratings
    Data export8.522 Ratings00 Ratings
    Standard reports8.323 Ratings00 Ratings
    Custom reports7.918 Ratings00 Ratings
    Analytics8.420 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    8.8
    20 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Access controls8.918 Ratings00 Ratings
    Compliance8.715 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of AskNicely and Delighted by Qualtrics
    Feature
    AskNicely
    8.4
    14 Ratings
    Delighted by Qualtrics
    -
    Ratings
    Vendor-offered crowdsourcing8.15 Ratings00 Ratings
    Respondent restrictions8.613 Ratings00 Ratings
    User Ratings
    AskNicelyDelighted by Qualtrics
    Likelihood to Recommend
    8.9
    (26 ratings)
    9.0
    (5 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)