Delighted by Qualtrics vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Delighted by Qualtrics | Score8.1 out of 10 | Small Businesses (1-50 employees) | Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, … | $25 |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | 10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Delighted by Qualtrics | Sprinklr Service | |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | - | 7.5 |
| Usability | 9.0 | 9.0 |
| Availability | - | 9.9 |
| Performance | - | 9.9 |
| Support Rating | 10.0 | 9.1 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 9.0 |