TrustRadius: an HG Insights company

Delighted by Qualtrics vs. SurveyMonkey

Save this comparison

Save this comparison

Delighted by Qualtrics

14 Reviews and Ratings

SurveyMonkey

1,075 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Delighted by Qualtrics

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …

    $25

    SurveyMonkey

    Score8.2 out of 10
    		N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    Delighted by QualtricsSurveyMonkey
    Editions & Modules
    Survey 100 people/month
    $25
    Survey 750 people/month
    $49
    Survey 2500 people/month
    $99
    Survey 5000 people/month
    $149
    Survey 10,000 people/month
    $249
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    Delighted by QualtricsSurveyMonkey
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.—
    More Pricing Information
    Community Pulse
    Delighted by QualtricsSurveyMonkey
    Considered Both Products
    Qualtrics
    Verified User
    Chose Delighted by Qualtrics
    Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact …
    Incentivized
    Dave Becker
    Content Manager in Marketing at The Next Street (Education Management, 51-200 employees)
    Chose Delighted by Qualtrics
    Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely …
    Incentivized
    SurveyMonkey, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Delighted by QualtricsSurveyMonkey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    8.6
    72 Ratings
    Survey templates00 Ratings9.171 Ratings
    Themes00 Ratings6.764 Ratings
    Custom logo/branding00 Ratings10.063 Ratings
    Survey Content
    Comparison of Survey Content features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    8.6
    74 Ratings
    Changes to live survey00 Ratings7.458 Ratings
    Question design help00 Ratings9.168 Ratings
    Multiple question types00 Ratings9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    8.4
    68 Ratings
    Survey logic flexibility00 Ratings8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    10.0
    74 Ratings
    Response tracking00 Ratings10.073 Ratings
    Data export00 Ratings10.070 Ratings
    Standard reports00 Ratings10.073 Ratings
    Custom reports00 Ratings10.060 Ratings
    Analytics00 Ratings9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    10.0
    63 Ratings
    Access controls00 Ratings10.063 Ratings
    Compliance00 Ratings10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Delighted by Qualtrics and SurveyMonkey
    Feature
    Delighted by Qualtrics
    -
    Ratings
    SurveyMonkey
    9.9
    44 Ratings
    Vendor-offered crowdsourcing00 Ratings9.929 Ratings
    Respondent restrictions00 Ratings10.042 Ratings
    User Ratings
    Delighted by QualtricsSurveyMonkey
    Likelihood to Recommend
    9.0
    (5 ratings)
    10.0
    (107 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (26 ratings)
    Usability
    9.0
    (1 ratings)
    9.9
    (38 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.4
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)