Qualtrics XM for Strategy and Research vs. Satmetrix (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Qualtrics | Score7.1 out of 10 | N/A | Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform. | $1,500 per user/per year |
 Satmetrix (discontinued) | Score8 out of 10 | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Qualtrics | Satmetrix (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 3.9 | 4.0 |
| Likelihood to Renew | 9.4 | 5.1 |
| Usability | 2.5 | - |
| Availability | 9.0 | - |
| Performance | 5.5 | - |
| Support Rating | 1.6 | - |
| Online Training | 8.0 | - |
| Implementation Rating | 9.0 | - |