Qualtrics XM for Strategy and Research vs. UserTesting

Qualtrics XM for Strategy and Research

394 Reviews and Ratings

UserTesting

298 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Qualtrics	Score7.1 out of 10	N/A	Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.	$1,500 per user/per year
UserTesting	Score8 out of 10	N/A	UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.	N/A

Pricing

Qualtrics

UserTesting

Research Core 1: 1,500
per user/per year

No answers on this topic

Pricing Offerings
Qualtrics	UserTesting
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Optional

No setup fee

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Community Pulse
Key User Insights
	Qualtrics	UserTesting
Considered Both Products	Qualtrics Caroline Wong User Experience Researcher in Research & Development at Sun Life Financial (Financial Services, 10,001+ employees) Chose Qualtrics My institution at the time was using the free version of Qualtrics. We use UserTesting at work currently since we have licenses paid for. Qualtrics isn't bad at with the institution level of license but it could be better. Overall, the interface is not as exciting or eye … Incentivized Helpful?	UserTesting Ilgvars Jansons UX Coordinator (research & design operations) at N26 (Banking, 1001-5000 employees) Chose UserTesting As we have a bigger UX team, it helps us make user research a team sport. It helps us scale and speed up learning without creating bottlenecks which might happen if we were to use smaller tools and platforms. Incentivized Helpful? Verified User Chose UserTesting In terms of overall cost and value, UserTesting stacks up well. While the platform's overall usability could be improved, and it lacks certain features that other platforms offer, we could not find a better platform for quick, reliable insights in a recent comparison. Incentivized Helpful? Verified User Chose UserTesting I've used dscout, and although I prefer UserTesting.com, I will say that dscout really excels at the diary study format. It would be great if UserTesting had a tool/tools that facilitated diary studies better. Incentivized Helpful? Gonzalo M. Gonzales UX Researcher in Product Management at Macmillan Education Ltd (Education Management, 5001-10,000 employees) Chose UserTesting User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a … Incentivized Helpful? Verified User Chose UserTesting UserTesting allows for a quicker recruiting process for our studies. Additionally, UserTesting has more unmoderated research features and capabilities. I think that their payment model is also easier than UserInterviews. We typically user UserTesting for reaching our hard to … Incentivized Helpful? Caroline Wong User Experience Researcher in Research & Development at Sun Life Financial (Financial Services, 10,001+ employees) Chose UserTesting Qualtrics is less organized when it comes to creating tests. I don't believe they have a userbase to send tests off to... I usually have to create a test and send the links off myself to a group of testers I've reached out to or advertised to myself. In that sense, it's a lot … Incentivized Helpful? Verified User Chose UserTesting I have considered trying UserZoom but have stuck w/ UserTesting (despite my usability gripes) because I'm familiar with the platform. Incentivized Helpful? Linda Borghesani Sr UX Researcher at Constant Contact (Computer Software, 501-1000 employees) Chose UserTesting We have evaluated other tools including Validately, Loop11, LookBack, UserZoom. Some have more features and capabilities, but UserTesting seems to have the best user panel. It is also hard to switch from a tool, as you lose all the data that lives within the tool. For now we … Incentivized Helpful? Verified User Chose UserTesting Qualtrics is much better when it comes to running quantitative studies, such as surveys or preference tests as you can introduce complex logic into the survey questions themselves. The platform is also very good about making it super easy to embed videos or images that can be … Incentivized Helpful? Natasha Hardy, M.S. Senior Consumer Insights Researcher in Research & Development at Quicken Loans (Financial Services, 10,001+ employees) Chose UserTesting I have used UserZoom and Validately in the past with mixed results. I feel that UserTesting has given me the most robust support and best platform for user research. Incentivized Helpful? Verified User Chose UserTesting There's no contest. UserTesting blows competitors out of the water. The usability of their product, the huge userbase of participants, and the overall support gives the product a huge leg up on other products we've tried in the past. That comes with a cost though, but it's … Incentivized Helpful? Angie Amon Director, Research in Marketing at RentPath (Internet, 1001-5000 employees) Chose UserTesting Usertesting.com is definitely easier to use but user zoom has a little more robust question functionality. It was just overkill for our needs. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Qualtrics	UserTesting
Likelihood to Recommend	3.9 (169 ratings)	8.1 (179 ratings)
Likelihood to Renew	9.4 (41 ratings)	8.4 (8 ratings)
Usability	2.5 (20 ratings)	8.1 (157 ratings)
Availability	9.0 (1 ratings)	9.1 (1 ratings)
Performance	5.5 (1 ratings)	9.1 (1 ratings)
Support Rating	1.6 (21 ratings)	8.3 (157 ratings)
Online Training	8.0 (2 ratings)	- (0 ratings)
Implementation Rating	9.0 (1 ratings)	4.6 (4 ratings)
Configurability	- (0 ratings)	7.3 (1 ratings)
Product Scalability	- (0 ratings)	7.3 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (1 ratings)