QuickBooks Time vs. When I Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
QuickBooks Time
Score 8.6 out of 10
N/A
QuickBooks Time (formerly TSheets) is a cloud-based time tracking and scheduling app that allows employees to clock in and out from the job site with the devices they’ve already got in their pockets. The vendor aims to help companies replace paper timesheets with accurate, electronic time data as well as make payroll and invoicing faster and less costly. QuickBooks Time also accurately tracks time and GPS points (even without cell or internet service) then automatically syncs when back…
$0
1 user, unlimited projects
When I Work
Score 8.6 out of 10
N/A
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
$2.50
per month per user
Pricing
QuickBooks TimeWhen I Work
Editions & Modules
Free
$0
1 user, unlimited projects
Premium
$8
per user/month + $20 base fee/month (paid annually)
Elite
$10
per user/month + $40 base fee/month (paid annually)
Essentials
$2.50
per month per user
Essentials + Attendance
$4
per month per user
Pro
$5
per month per user
Pro + Attendance
$7
per month per user
Premium
$8
per month per user
Premium + Attendance
$10
per month per user
Offerings
Pricing Offerings
QuickBooks TimeWhen I Work
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
QuickBooks TimeWhen I Work
Considered Both Products
QuickBooks Time
Chose QuickBooks Time
Toggl is nicer as far as full capability and additional features, but QuickBook's time is built right in, which makes it nice not to have to go between multiple interfaces. As someone who jumps between programs all day, it is nice to stay within one to complete multiple …
Chose QuickBooks Time
It has a better integration with QuickBooks.
Chose QuickBooks Time
we selected the product based on compatibility, but the consistent glitches outweigh any positives.
Chose QuickBooks Time
Worst Experience in our 35 Year Company History, never again and learned [QuickBooks] Time has Failed on the easiest Tasks [QuickBooks] Time CEO/ and Executives are clueless about serving their customers, they should ALL Be fired
Chose QuickBooks Time
We selected QuickBooks Time over Smartsheet or Timesheets.com for numerous reasons. In regards to Timesheets.com, we needed additional features that Timesheets.com couldn't offer like real-time visuals on each employee and email notifications when changes were made. In regards …
Chose QuickBooks Time
I unfortunately do not have experience with other employee timekeeping systems.
Chose QuickBooks Time
The cost is better. We are a nonprofit organization. We don’t need a bunch of bells and whistles. We need affordability. We run on a tight budget. Bamboo, from research looked great but TSheets offered exactly what we needed at a fair price.
Chose QuickBooks Time
We are currently switching to Jira for our time tracking as we've moved into using it heavily to the point where we can estimate well enough time spent for our purposes (government grants). For a contractor or team working on billable hours, TSheets would be superior. For a …
Chose QuickBooks Time
We used to do all of our scheduling manually or in archaic software that wasn't user-friendly. We researched other software and found that this was going to meet our needs most comprehensively. Staff used to track their hours on a notepad on their phone or on an excel …
Chose QuickBooks Time
We'd used Freshbooks for a bit, but it wasn't comprehensive enough for all the various project types and time tracking needs we have. Harvest we considered due to its integration with Asana, but our Asana projects don't always line up with how we need to track and bill time. …
Chose QuickBooks Time
TSheets just seemed like the best bang for our buck. It had all the resources we were looking for, great reviews online, and the best customer service out of all of the options we researched. It was important to us to find a program that would be able to smoothly integrate …
Chose QuickBooks Time
As TSheets is web-based, it alllowed us to more easily manage our field technicians. There is always the slight concern that the internet may not be available, or TSheets servers may be down, but so far in the last few years, it has been stable and seen good function and …
Chose QuickBooks Time
Paymo had a better UI but TSheets is more versatile.
Chose QuickBooks Time
Besides Intuit Payroll (Sage), the only program I've used is WorkBrain through Menards, and it's more as a scheduling guideline for management, employees don't use it to punch in or out or record hours. However, WorkBrain does show scheduling and it matches with a punch clock …
Chose QuickBooks Time
None of the other systems we looked at provided us with the functionality that we needed and were looking for. Everything that we considered, from using an Excel spreadsheet to software products that were supposedly easy to use, provided us with what we needed...that being …
Chose QuickBooks Time
TSheets' ease of use for all and ease of syncing with other software really makes it stand out from other similar systems. It is also considerably affordable despite all that it offers to the company. Their customer service is also very helpful and they are available via email, …
Chose QuickBooks Time
We have not tried another solution other than an old-fashioned Excel spreadsheet. This is a superior product compared to Excel.
Chose QuickBooks Time
The only other option any of my clients have done in the past is paper time sheets and that was horrible.
Chose QuickBooks Time
We looked hard at Exaktime, but they are more costly, and do not have a scheduling feature.
Chose QuickBooks Time
Procas is very cumbersome and much of the configuration/setup cannot be done via web browser. Procas is expensive. Procas support is not 24x7 nor is support more than 8 hours. Deltek is expensive.
Chose QuickBooks Time
I've not tried any others because TSheets is almost perfect.
Chose QuickBooks Time
We used a tracking program called OL Time. It has tremendous functionality and reports capabilities but it doesn't integrate with accounting software and has no tablet/phone interface that I'm aware of, nor is it live tracking.
Chose QuickBooks Time
This is solely based on support, as TSheets support blows these other two out of the water. I HATE online chats from a support standpoint, but TSheets has surprised me each time with the clarity and timeliness of response.
When I Work
Chose When I Work
When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better …
Chose When I Work
Compared to its counterparts, When I Work allows you to interact with your staff where the others were strictly schedule based. This allows you to do so much more and saves you time from having to call each employee when something happens or a new special is announced. It puts …
Chose When I Work
It's been a long time since I searched for other products. We went from something that was simply a time tracker, so this was a big step up.
Chose When I Work
I would say that When I Work is better for a smaller company and has more options than ADP workforce now. I like that we save money as we don't need all the abilities that ADP workforce now has as we use a different company for employee PTO and benefits tracking.
Chose When I Work
I've not used another time-tracking service; this was recommended to me by a friend.
Chose When I Work
When I Work was simply the easiest of all of the products. It did everything that we needed it to do while not taking three training classes to learn.
Chose When I Work
When I Work was recommended to me by a friend. I never considered another service, nor have I since I started using When I Work.
Chose When I Work
When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great …
Chose When I Work
I know my co-workers have evaluated many other products similar to When I Work, out of an effort to replace our using When I Work with something better and more efficient. Still, so far, they have not been able to find anything else that can suit our needs better. I was not …
Chose When I Work
The only other product we've used for staffing, outside of When I Work, is Outlook. We used shared calendars and sending emails. While the shared calendars worked for a while, the technology was outdated for the demand and emails aren't as efficient for a technology-driven …
Chose When I Work
When we were deciding on a scheduling software we evaluated When I Work and When To Work as our potential solutions. Ultimately we decided on When I Work because it offered a more user-friendly interface and was easier to use than the When To Work option. When I Work fit our …
Chose When I Work
No other product was launched in the same field with When I Work was in workforce management.
Chose When I Work
Prior to When I Work, we had been using a Google calendar. This turned out to be difficult to track, and employees would never know who else was working the shift, nor could they easily access it without a Google Account. When I Work is both app and website based and can be …
Chose When I Work
When I work worked the best for our company and needs we had for it. The reason we went with when I work was it was easy to use, visually appealing, and allowed us to track when people were working or on PTO. This has been great for our support department.
Best Alternatives
QuickBooks TimeWhen I Work
Small Businesses
Traqq
Traqq
Score 9.1 out of 10
7shifts
7shifts
Score 9.9 out of 10
Medium-sized Companies
TimeClock Plus
TimeClock Plus
Score 9.5 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.0 out of 10
Enterprises
Zoho People
Zoho People
Score 8.4 out of 10
Zoho People
Zoho People
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
QuickBooks TimeWhen I Work
Likelihood to Recommend
8.6
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
10.0
(0 ratings)
Usability
9.5
(0 ratings)
9.0
(0 ratings)
Support Rating
2.1
(0 ratings)
8.7
(0 ratings)
Implementation Rating
6.0
(0 ratings)
8.0
(0 ratings)
User Testimonials
QuickBooks TimeWhen I Work
Likelihood to Recommend
It would be very useful for certain remote jobs that require a high level of presence, as in the case of web development, or remote maintenance sessions, so that when reviewing the work data it is possible to ensure that there will be no failures. By being able to include files in the management, from the equipment tab, it is possible to fully control the hours in which each change in these files were made.
Read full review
I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
Read full review
Pros
  • Allows tracking for billable items.
  • Easy for users to modify their time cards.
  • Very user-friendly for all employees. The employee age ranges from 20 years old to 65 years old.
  • Easily accessible with an app on a tablet/smartphone or at home on a desktop; people can use it anywhere!
  • Responsive and helpful customer service representatives whenever there are issues.
Read full review
  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Read full review
Cons
  • I would like to see more functionality around rounding of time.
  • In the Report Filters, I don't find the "Customer" selection process easy to use.
  • Without "archiving employees" I'd like to see another way to get employees from showing in the selection list...maybe an "inactive" code.
Read full review
  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
Read full review
Likelihood to Renew
TSheets tech support people, like Shawn Sommer, from Tsheets. She has been instrumental, after terminating the person in charge of TSheets I was left with a learning curve too high to climb but after 10 mins of her instructions I was able to make payroll in no time. She cleared all errors that nobody had fixed before.
TSheets is not a vendor for me, TSheets is my partner in business. Thank you TSheets.
Read full review
It's a powerful tool for employee management and intuitive to use.
Read full review
Usability
Overall good product. I think some integration issues that are probably on the way would give it a higher score. Easy to use, easy to see how well it connects to current book keeping software we use, and would be easy to adopt by someone who is a QuickBook user that has billable clients or just wants that metric to see how their time is allocated.
Read full review
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
Read full review
Support Rating
I have never failed to have an issue resolved within minutes of contacting Support. Jen D recently assisted my with an export issue and I was back on track in less the 10 minutes. She was knowledgable and thought about the current and future contexts of the issue and assured there would be no recurrence next payroll.
Read full review
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Read full review
Implementation Rating
I wasn't originally helping with the implementation so not sure.
Read full review
Make certain your team knows how to turn off alerts and utilise the system.
Read full review
Alternatives Considered
We used to do all of our scheduling manually or in archaic software that wasn't user-friendly. We researched other software and found that this was going to meet our needs most comprehensively. Staff used to track their hours on a notepad on their phone or on an excel spreadsheet. There was really nothing else available to us that did what TSheets could do and the price fit in our budget. We have been very happy with our decision!
Read full review
When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
Read full review
Return on Investment
  • Helps to ensure that employees are being held accountable for their clocked in time and allows us to clock them out if we see they're not where they say they are, saving us money.
  • Decreases time our staffing coordinator has to spend on inputting times after events - when managers can clock staff in and out during the event, it allows our staffing coordinator to use their office time more effectively.
Read full review
  • Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
  • Though I don't know the cost, I was told it was cheaper than it's counterparts.
  • The app doesn't have all of the features as the full website, but it's pretty close.
Read full review
ScreenShots

QuickBooks Time Screenshots

Screenshot of TSheets is the only time tracking app embedded inside QuickBooks. You can easily review and approve employee time cards to run payroll, do job costing, or create invoices--without ever leaving QuickBooks!Screenshot of With accurate employee hours from TSheets at your fingertips, you're always ready to run payroll--without the tedious manual entry!Screenshot of TSheets is more than just a time tracker. It keeps a timestamp for each clock in/out, job code change & GPS location. See who’s on the clock, where, and their assigned schedule—in real-time.Screenshot of Creating a schedule with Excel is costing you more than you think. TSheets employee scheduling software makes it faster & easier than ever to build & share schedules with employees, assign jobs & shifts, & keep your workforce in sync.Screenshot of Track time using devices your employees already use; any computer, mobile phone or landline, iPhone or Android app, smartphone browser, text message or Twitter.Screenshot of Really friendly free, unlimited support by phone, chat, or email. We guarantee you'll be impressed.