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Raiseaticket vs. Salesforce Service Cloud

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Raiseaticket

3 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Raiseaticket

    Score9 out of 10
    		N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    RaiseaticketSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    RaiseaticketSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    RaiseaticketSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Raiseaticket and Salesforce Service Cloud
    Feature
    Raiseaticket
    8.8
    3 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets9.53 Ratings9.475 Ratings
    Expert directory9.03 Ratings8.553 Ratings
    Subscription-based notifications8.53 Ratings8.663 Ratings
    ITSM collaboration and documentation8.03 Ratings8.260 Ratings
    Ticket creation and submission9.53 Ratings9.375 Ratings
    Ticket response8.53 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Raiseaticket and Salesforce Service Cloud
    Feature
    Raiseaticket
    9.0
    3 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base8.52 Ratings8.463 Ratings
    Internal knowledge base9.53 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Raiseaticket and Salesforce Service Cloud
    Feature
    Raiseaticket
    7.0
    3 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal7.53 Ratings7.954 Ratings
    IVR6.52 Ratings8.834 Ratings
    Social integration7.01 Ratings8.947 Ratings
    Email support6.93 Ratings9.276 Ratings
    Help Desk CRM integration7.03 Ratings8.866 Ratings
    User Ratings
    RaiseaticketSalesforce Service Cloud
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.1
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)