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Raiseaticket vs. SAP Service Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Raiseaticket

    Score9 out of 10
    N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A

    SAP Service Cloud

    Score8.5 out of 10
    N/ASAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
    Pricing
    RaiseaticketSAP Service Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    RaiseaticketSAP Service Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    RaiseaticketSAP Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Raiseaticket and SAP Service Cloud
    Feature
    Raiseaticket
    8.8
    3 Ratings
    SAP Service Cloud
    -
    Ratings
    Organize and prioritize service tickets9.53 Ratings00 Ratings
    Expert directory9.03 Ratings00 Ratings
    Subscription-based notifications8.53 Ratings00 Ratings
    ITSM collaboration and documentation8.03 Ratings00 Ratings
    Ticket creation and submission9.53 Ratings00 Ratings
    Ticket response8.53 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Raiseaticket and SAP Service Cloud
    Feature
    Raiseaticket
    9.0
    3 Ratings
    SAP Service Cloud
    -
    Ratings
    External knowledge base8.52 Ratings00 Ratings
    Internal knowledge base9.53 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Raiseaticket and SAP Service Cloud
    Feature
    Raiseaticket
    7.0
    3 Ratings
    SAP Service Cloud
    -
    Ratings
    Customer portal7.53 Ratings00 Ratings
    IVR6.52 Ratings00 Ratings
    Social integration7.01 Ratings00 Ratings
    Email support6.93 Ratings00 Ratings
    Help Desk CRM integration7.03 Ratings00 Ratings
    User Ratings
    RaiseaticketSAP Service Cloud
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.7
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (52 ratings)