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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Raiseaticket

    Score9 out of 10
    N/ARaiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A

    Zendesk Suite

    Score8.8 out of 10
    N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    RaiseaticketZendesk Suite
    Editions & Modules
    No answers on this topic
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    RaiseaticketZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    RaiseaticketZendesk Suite
    Considered Both Products
    Fonicom Ltd
    Chose Raiseaticket
    Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    RaiseaticketZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Raiseaticket and Zendesk Suite
    Feature
    Raiseaticket
    8.8
    3 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets9.53 Ratings9.1153 Ratings
    Expert directory9.03 Ratings8.3102 Ratings
    Subscription-based notifications8.53 Ratings8.6106 Ratings
    ITSM collaboration and documentation8.03 Ratings8.5104 Ratings
    Ticket creation and submission9.53 Ratings9.3153 Ratings
    Ticket response8.53 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Raiseaticket and Zendesk Suite
    Feature
    Raiseaticket
    9.0
    3 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base8.52 Ratings8.5133 Ratings
    Internal knowledge base9.53 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Raiseaticket and Zendesk Suite
    Feature
    Raiseaticket
    7.0
    3 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal7.53 Ratings9.2121 Ratings
    IVR6.52 Ratings8.659 Ratings
    Social integration7.01 Ratings8.597 Ratings
    Email support6.93 Ratings9.4147 Ratings
    Help Desk CRM integration7.03 Ratings9.2112 Ratings
    User Ratings
    RaiseaticketZendesk Suite
    Likelihood to Recommend
    9.0
    (3 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)