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Rakuten Viber vs. WhatsApp Business

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rakuten Viber

    Score9.8 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    WhatsApp Business

    Score8.5 out of 10
    N/AWhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
    Pricing
    Rakuten ViberWhatsApp Business
    Editions & Modules
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    WhatsApp Business
    Free
    Offerings
    Pricing Offerings
    Rakuten ViberWhatsApp Business
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Rakuten ViberWhatsApp Business
    Considered Both Products
    Rakuten
    Chose Rakuten Viber
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my …
    Incentivized
    Chose Rakuten Viber
    We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group.
    Viber could also be …
    Incentivized
    Meta Platforms Inc
    Chose WhatsApp Business
    It is more reliable and secure and highly accepted by the business communities. Business community in Saudi Arabia has accepted the app with great enthusiasm. I have used Skype, Viber and many others apps but in compare to WhatsApp Business those are less effective because …
    Incentivized
    Chose WhatsApp Business
    WhatsApp does work well and does not crash similar to Skype that is very heavy on computers and Android devices therefore we do not have an issue with it and we get less issues from staff using it unlike Skype that has a lot of issues when being used in different locations.
    Incentivized
    Chose WhatsApp Business
    I can expand the group to about 200 persons and have them speak with one another. This makes communicating with a large group of individuals a breeze. In addition to chatting, WhatsApp may be used for audio and video conversations. I may connect with my team members and …
    Incentivized
    Chose WhatsApp Business
    WhatsApp Business is a great tool for businesses, which is why so many people use it. Many options are available, including video calling, calling, and the ability to set up automatic alerts for important events. Business users will find that WhatsApp is more than just a …
    Incentivized
    Chose WhatsApp Business
    Many people are using WhatsApp Business for personal and business reasons. Due to the size of the user community, we felt it would be useful during communication. It has excellent features like calling, texting, video calling, setting up auto alerts that worked for our business …
    Incentivized
    Chose WhatsApp Business
    WhatsApp has been my choice for a few reasons. 1) being already sth I use everyday 2) more reasonable in terms of pricing compared to Zoom and others 3) more widely accepted, compared to Telegram and viber. The familiarity of WhatsApp I think is the winner here. Others are …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Rakuten ViberWhatsApp Business
    Cloud PBX
    Comparison of Cloud PBX features of Rakuten Viber and WhatsApp Business
    Feature
    Rakuten Viber
    9.5
    13 Ratings
    WhatsApp Business
    -
    Ratings
    Hosted PBX9.56 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
    User templates8.87 Ratings00 Ratings
    Call reports9.89 Ratings00 Ratings
    Directory of employee names9.78 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Rakuten Viber and WhatsApp Business
    Feature
    Rakuten Viber
    9.3
    15 Ratings
    WhatsApp Business
    -
    Ratings
    Answering rules9.59 Ratings00 Ratings
    Call recording9.79 Ratings00 Ratings
    Call park8.84 Ratings00 Ratings
    Call screening8.89 Ratings00 Ratings
    Message alerts9.814 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Rakuten Viber and WhatsApp Business
    Feature
    Rakuten Viber
    9.6
    13 Ratings
    WhatsApp Business
    -
    Ratings
    Video conferencing9.513 Ratings00 Ratings
    Audio conferencing9.713 Ratings00 Ratings
    Video screen sharing9.05 Ratings00 Ratings
    Instant messaging10.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Rakuten Viber and WhatsApp Business
    Feature
    Rakuten Viber
    10.0
    18 Ratings
    WhatsApp Business
    -
    Ratings
    Mobile app for iOS10.017 Ratings00 Ratings
    Mobile app for Android10.017 Ratings00 Ratings
    User Ratings
    Rakuten ViberWhatsApp Business
    Likelihood to Recommend
    9.6
    (18 ratings)
    9.6
    (24 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.9
    (4 ratings)
    Support Rating
    9.4
    (7 ratings)
    8.3
    (4 ratings)