Rebilly vs. Recurly

Recurly

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rebilly	Score 8.0 out of 10	N/A	Rebilly is a subscription billing and payment orchestration platform from the company of the same name headquartered in Austin, offering an API connecting to a variety of payment gateways that enable users to offer different payment options and supporting preferred payment gateways and optimizing profits with smart routing.	$15 per month (2 team members*)
Recurly	Score 8.7 out of 10	Enterprise companies (1,001+ employees)	Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.	$249 per month

Pricing

Rebilly

Recurly

Editions & Modules

Basic: $15
per month (2 team members*)
Pro: $125
per month (10 team members*)

Starter: $249
per month
Professional: Get a custom quote
per month
Elite: Get a custom quote
per month

Offerings

Pricing Offerings
Rebilly	Recurly
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

*Extra members are $10/mo each

For startups and SMBs looking to launch today and grow their subscription business fast, the Starter plan (formerly Core) is available with no monthly platform fee plus no payment volume fee for first $40,000 USD per month in first 3 months for new customers only.

More Pricing Information

Community Pulse
	Rebilly	Recurly
Considered Both Products	Rebilly CS Christine Sako Head of Internal Ops and BI Chose Rebilly Far more flexible and better, personalized customer support. Support for multiple payment gateways. Incentivized Helpful?	Recurly Verified User Anonymous Chose Recurly It's more of a SaaS oriented solution than just payment processing and billing software. The advanced analytics is a huge advantage over the competition. Incentivized Helpful? Verified User Anonymous Chose Recurly I haven't used any other products like Recurly. Incentivized Helpful? Verified User Anonymous Chose Recurly We did try to custom build a recurring option in these tools that we've tried, but Recurly offers a different level of support on our ever growing customers who either fit into our normal subscription business/billing model and those who do not. It allows us to see what's going … Incentivized Helpful? Chris D. Landry Founder Chose Recurly Recurly is just easy to use and set up. No need to "relearn" the system. Incentivized Helpful? Verified User Anonymous Chose Recurly Fewer codings are needed, however, the simplicity with Recurly is found once all the information needed is there. I have seen where Recurly is integrated with any other product we use; however, Salesforce does have the ability to be integrated with other products. This is … Incentivized Helpful? HS Heidi Simon Account Manager Chose Recurly We have not tried any others like this Incentivized Helpful? Paul Ellul Vice President Chose Recurly ZOHO Invoice is great, but it is not as comprehensive as Recurly. Incentivized Helpful? Verified User Anonymous Chose Recurly Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your … Incentivized Helpful? Chloe Sayers Billing Specialist Chose Recurly Recurly provides far superior recurring billing services. It allows for more sophisticated subscription setup than QuickBooks Online can provide. However, Recurly is not as skilled at invoice customization as QuickBooks Desktop Pro or QuickBooks Online. There is no ability … Incentivized Helpful? Mark Sorenson Founder/CEO Chose Recurly Recurly does a much better job at handling subscription payments than Quickbooks Online. We only use QuickBooks Online when we have a client who cannot pay via credit/debit card. In those cases, we send out automatic invoices via QuickBooks Online instead. 95% of our clients … Incentivized Helpful? Verified User Anonymous Chose Recurly Recurly offers a better and more robust API. Recurring billing is much more complex with Stripe than with Recurly. For small dollar amount transactions, Recurly typically makes more sense for our clients than Strip does. Incentivized Helpful? Verified User Anonymous Chose Recurly using it from legacy and liking it, as it does major jobs. Incentivized Helpful? Verified User Anonymous Chose Recurly Recurly has more flexibility for custom integrations with other platforms such as Klaviyo Incentivized Helpful? Verified User Anonymous Chose Recurly Recurly provided complete solution for our needs from the get go with ubscription statuses, renewals, upgrades and downgrades Incentivized Helpful?

Best Alternatives
	Rebilly	Recurly
Small Businesses	WooCommerce Subscriptions Score 7.9 out of 10	WooCommerce Subscriptions Score 7.9 out of 10
Medium-sized Companies	Sage Intacct Score 8.6 out of 10	Sage Intacct Score 8.6 out of 10
Enterprises	Salesforce Revenue Cloud Score 8.8 out of 10	Salesforce Revenue Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Rebilly	Recurly
Likelihood to Recommend	8.0 (0 ratings)	6.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	7.5 (0 ratings)
Support Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Rebilly	Recurly
Likelihood to Recommend	Those who wish to sell online who do not have a plug-and-play ecommerce shop and instead have a custom website/shopping experience for more flexibility/creativity can utilize Rebilly to fit their needs. They have many features which can be implemented or simply kept in mind, depending on the scope/features that the retailer wishes to use. Incentivized CS Christine Sako Head of Internal Ops and BI Read full review	Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful. Incentivized MB Michelle Bechor Member Experience Coordinator Read full review
Pros	Customer Support Flexibility New features Incentivized CS Christine Sako Head of Internal Ops and BI Read full review	Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great. Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info. Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information. Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this. Incentivized Mark Sorenson Founder/CEO Read full review
Cons	Robustness Churn Handling UI Incentivized CS Christine Sako Head of Internal Ops and BI Read full review	I would like it if an agent accessed Recurly for any reason that it tracks it using the agent's name or login information. The time stamp on refunds processed can be confusing as it sometimes shows midnight when we don't, as such, I would like to see a change in that. Would like if the report for transitioned showed who completed the transition. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Apart from a lot of scope, which it has for improvement, like analytics, api's, customer service, downtimes. It still provides a lot of value, it is helpful for us in Business crtical areas, managing subscriptions and creating and launching coupons, ease of usability, camparatively lower maintainence are some valid reasons to prefer Recurly. Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform. Incentivized Mae Ports Customer Success Manager Read full review
Implementation Rating	No answers on this topic	We implemented Recurly ourself both for client, backend and bi in a weeks time Incentivized Verified User Anonymous Read full review
Alternatives Considered	Far more flexible and better, personalized customer support. Support for multiple payment gateways. Incentivized CS Christine Sako Head of Internal Ops and BI Read full review	We did try to custom build a recurring option in these tools that we've tried, but Recurly offers a different level of support on our ever growing customers who either fit into our normal subscription business/billing model and those who do not. It allows us to see what's going on in our side of the business without digging through a lot of codes and reports. Incentivized Verified User Anonymous Read full review
Return on Investment	Allows to process payment and generate revenue Allows for reporting and KPI surrounding revenue related items Allows to trigger communications and actions post-sale Incentivized CS Christine Sako Head of Internal Ops and BI Read full review	If you have considered spending a little and saving a lot of time, then Recurly is a great fit. We are a small team and we handle a lot of subscriptions and also get good insights into how our business is doing. So in a way Recurly is helping us a lot. Incentivized Verified User Anonymous Read full review
ScreenShots		Recurly Screenshots