BugHerd vs. Redpen

BugHerd

Redpen

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BugHerd	Score 9.9 out of 10	N/A	BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.	$39 per month
Redpen	Score 0.0 out of 10	N/A	Redpen simplifies feedback and bug reporting. It helps product and service teams by automatically capturing essential details, making it easier to quickly address feedback and fix issues. Redpen For Developers Empowers product teams to submit visual feedback with automatically captured rich context, directly into issue tracking systems, helping to increase feature velocity and efficiency. Redpen For Service A frictionless platform for users to submit feedback and…	N/A

Pricing

BugHerd

Redpen

Editions & Modules

Standard: $39.00
per month
Premium: $129
per month
Deluxe: $229
per month

No answers on this topic

Offerings

Pricing Offerings
BugHerd	Redpen
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

—

More Pricing Information

Community Pulse
	BugHerd	Redpen

Best Alternatives
	BugHerd	Redpen
Small Businesses	GitLab Score 8.6 out of 10	Sendspark Score 10.0 out of 10
Medium-sized Companies	GitLab Score 8.6 out of 10	Snagit Score 9.3 out of 10
Enterprises	GitLab Score 8.6 out of 10	Snagit Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BugHerd	Redpen
Likelihood to Recommend	9.0 (5 ratings)	- (0 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	BugHerd	Redpen
Likelihood to Recommend	Splitrock Studio BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with. Incentivized Ted Blanchard, PMP Manager, Instructional Technology Group Read full review	Ajmera Infotech Inc. No answers on this topic
Pros	Splitrock Studio The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing. The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue. The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful. I enjoy the conversations and tagging features within each bug ticket. Incentivized Ariana Thompson Customer Operations and Training Manager Read full review	Ajmera Infotech Inc. No answers on this topic
Cons	Splitrock Studio It would be nice if it offered more integrations. Workflow could be a little more sophisticated. Incentivized Verified User Anonymous Read full review	Ajmera Infotech Inc. No answers on this topic
Usability	Splitrock Studio BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback. Incentivized Verified User Anonymous Read full review	Ajmera Infotech Inc. No answers on this topic
Support Rating	Splitrock Studio Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered. Incentivized Verified User Anonymous Read full review	Ajmera Infotech Inc. No answers on this topic
Alternatives Considered	Splitrock Studio It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves. Incentivized Verified User Anonymous Read full review	Ajmera Infotech Inc. No answers on this topic
Return on Investment	Splitrock Studio Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it. Incentivized Verified User Anonymous Read full review	Ajmera Infotech Inc. No answers on this topic
ScreenShots	BugHerd Screenshots