RedRoute vs. RingEX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 RedRoute | N/A | Small Businesses (1-50 employees) | RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states… | $0.15 per automated call |
 RingEX | Score8.6 out of 10 | N/A | RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis. | $19.99 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment | Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly) | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| RedRoute | RingEX | |
|---|---|---|
| Likelihood to Recommend | - | 8.5 |
| Likelihood to Renew | - | 8.9 |
| Usability | - | 8.7 |
| Availability | - | 9.3 |
| Performance | - | 8.0 |
| Support Rating | - | 5.3 |
| In-Person Training | - | 7.3 |
| Implementation Rating | - | 8.1 |
| Configurability | - | 7.0 |
| Contract Terms and Pricing Model | - | 1.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 10.0 |
| Professional Services | - | 1.0 |
| Vendor post-sale | - | 4.0 |
| Vendor pre-sale | - | 8.0 |