Reptrics vs. Totango
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Reptrics | N/A | N/A | Reptrics is a customer success management platform for businesses that interact with customers. Reptrics aims to modernize the way businesses interact with their customers providing feedback and data that helps improve business online customer retention. | N/A |
 Totango | Score7.8 out of 10 | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
| Reptrics | Totango | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Reptrics | Totango | |||||||||||||||||||||||||
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| CSM Reporting & Analytics |
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| Reptrics | Totango | |
|---|---|---|
| Likelihood to Recommend | - | 9.1 |
| Likelihood to Renew | - | 7.3 |
| Usability | - | 8.6 |
| Availability | - | 9.9 |
| Performance | - | 8.8 |
| Support Rating | - | 7.7 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 8.2 |
| Ease of integration | - | 8.0 |
| Product Scalability | - | 9.8 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |