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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Social Suite by Reputation.com | Score9.4 out of 10 | N/A | The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021. | N/A |
Sprout Social | Score8.6 out of 10 | N/A | Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives… | $249 per month per user |
| Social Suite by Reputation.com | Sprout Social | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Social Suite by Reputation.com | Sprout Social | |
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| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Social Suite by Reputation.com | Sprout Social | |||||||||||||||||||||||||
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| Listening/monitoring |
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| Publishing |
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| Social Suite by Reputation.com | Sprout Social | |
|---|---|---|
| Likelihood to Recommend | 4.0 | 8.7 |
| Likelihood to Renew | 8.5 | 9.5 |
| Usability | 1.0 | 8.6 |
| Availability | - | 7.7 |
| Performance | - | 8.0 |
| Support Rating | - | 4.2 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 10.0 |
| Ease of integration | - | 7.8 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |