Kustomer vs. Richpanel

Kustomer

68 Reviews and Ratings

Richpanel

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kustomer	Score8.7 out of 10	N/A	Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.	$89 per month per user
Richpanel	N/A	N/A	Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen.	$29 per month per user

Pricing

Kustomer

Richpanel

Enterprise: $89
per month, per user
Ultimate: $139
per month, per user

Help Desk - Starter: $29
per month per user
Help Desk - Regular: $49
per month per user
Help Desk - Pro: $99
per month per user
Self-Service Portal - Starter: $100
per month Up to 1,000 orders per month
Self-Service Portal - Regular: $300
per month Up to 3,500 orders per month
Self-Service Portal - Pro: $600
per month Up to 10,000 orders per month
Help Desk - Enterprise: Custom Pricing
Self-Service Portal - Enterprise: Custom Pricing

Pricing Offerings
Kustomer	Richpanel
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

All plans require an annual subscription and 8 users minimum.

—

Features

Kustomer

Richpanel

Comparison of Incident and problem management features of Kustomer and Richpanel
Feature	Kustomer 8.1 18 Ratings	Richpanel - Ratings
Organize and prioritize service tickets	8.017 Ratings	00 Ratings
Expert directory	8.314 Ratings	00 Ratings
Subscription-based notifications	8.513 Ratings	00 Ratings
ITSM collaboration and documentation	8.013 Ratings	00 Ratings
Ticket creation and submission	8.018 Ratings	00 Ratings
Ticket response	8.018 Ratings	00 Ratings

Comparison of Self Help Community features of Kustomer and Richpanel
Feature	Kustomer 8.5 14 Ratings	Richpanel - Ratings
External knowledge base	8.014 Ratings	00 Ratings
Internal knowledge base	9.014 Ratings	00 Ratings

Comparison of Multi-Channel Help features of Kustomer and Richpanel
Feature	Kustomer 8.0 18 Ratings	Richpanel - Ratings
Customer portal	8.611 Ratings	00 Ratings
IVR	8.310 Ratings	00 Ratings
Social integration	7.314 Ratings	00 Ratings
Email support	10.018 Ratings	00 Ratings
Help Desk CRM integration	6.013 Ratings	00 Ratings

User Ratings
	Kustomer	Richpanel
Likelihood to Recommend	9.0 (39 ratings)	- (0 ratings)
Likelihood to Renew	7.9 (2 ratings)	- (0 ratings)
Usability	10.0 (5 ratings)	- (0 ratings)
Availability	9.1 (2 ratings)	- (0 ratings)
Performance	6.4 (2 ratings)	- (0 ratings)
Support Rating	9.4 (7 ratings)	- (0 ratings)
In-Person Training	7.6 (2 ratings)	- (0 ratings)
Online Training	8.3 (2 ratings)	- (0 ratings)
Implementation Rating	7.9 (2 ratings)	- (0 ratings)
Configurability	7.9 (2 ratings)	- (0 ratings)
Ease of integration	7.2 (2 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)
Vendor post-sale	8.7 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)