TrustRadius: an HG Insights company

RingCentral Contact Center vs. Salesforce Service Cloud

Save this comparison

Save this comparison

RingCentral Contact Center

86 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    RingCentral Contact CenterSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    RingCentral Contact CenterSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    RingCentral Contact CenterSalesforce Service Cloud
    Contact Center Software
    Comparison of Contact Center Software features of RingCentral Contact Center and Salesforce Service Cloud
    Feature
    RingCentral Contact Center
    8.6
    22 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Agent dashboard9.518 Ratings00 Ratings
    Validate callers7.010 Ratings00 Ratings
    Outbound response9.619 Ratings00 Ratings
    Call forwarding9.720 Ratings00 Ratings
    Click-to-call (CTC)9.611 Ratings00 Ratings
    Warm transfer8.010 Ratings00 Ratings
    Predictive dialing9.97 Ratings00 Ratings
    Interactive voice response8.410 Ratings00 Ratings
    REST APIs8.87 Ratings00 Ratings
    Call scripts9.913 Ratings00 Ratings
    Call tracking9.010 Ratings00 Ratings
    Multichannel integration6.011 Ratings00 Ratings
    CRM software integration6.310 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingCentral Contact Center and Salesforce Service Cloud
    Feature
    RingCentral Contact Center
    8.4
    21 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Inbound call routing9.619 Ratings00 Ratings
    Omnichannel inbound routing8.011 Ratings00 Ratings
    Recording9.619 Ratings00 Ratings
    Quality management9.517 Ratings00 Ratings
    Call analytics9.418 Ratings00 Ratings
    Historical reporting9.018 Ratings00 Ratings
    Live reporting9.416 Ratings00 Ratings
    Customer surveys9.19 Ratings00 Ratings
    Customer interaction analytics2.46 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of RingCentral Contact Center and Salesforce Service Cloud
    Feature
    RingCentral Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of RingCentral Contact Center and Salesforce Service Cloud
    Feature
    RingCentral Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of RingCentral Contact Center and Salesforce Service Cloud
    Feature
    RingCentral Contact Center
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    RingCentral Contact CenterSalesforce Service Cloud
    Likelihood to Recommend
    9.7
    (22 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    6.2
    (8 ratings)
    Usability
    8.7
    (3 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    3.3
    (3 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)