TrustRadius

RingCentral Contact Center vs. Softphone.Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Contact Center
Score 8.1 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Softphone.Pro
Score 0.0 out of 10
N/A
A VoIP Softphone for Business compatible with any VoIP provider, PBX, CRM, or industry software. It's suited for use in call centers, sales teams, and helpdesks, and features instant click-to-call, integrations, enhanced BLF, event handlers, online reporting, call and screen recording, and numerous other features that support call center agent work and monitoring.N/A
Pricing
RingCentral Contact CenterSoftphone.Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RingCentral Contact CenterSoftphone.Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
RingCentral Contact CenterSoftphone.Pro
Considered Both Products
RingCentral Contact Center
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we …
BJ
Brannon Johnston
Accounting Director
Chose RingCentral Contact Center
Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP.
Verified User
Anonymous
Chose RingCentral Contact Center
Use to use Echopass years back. RC is much more reliable and user friendly.
Chose RingCentral Contact Center
I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now.
Chose RingCentral Contact Center
oh I dont know where to start... Openphone notifications are shown less than 50% of the time, vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont …
Verified User
Anonymous
Chose RingCentral Contact Center
With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having …
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. …
Verified User
Anonymous
Chose RingCentral Contact Center
I was not involved in the decision making process. I am a user of it.
Verified User
Anonymous
Chose RingCentral Contact Center
Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have …
KM
Kayte Moore
Family Law Paralegal
Chose RingCentral Contact Center
When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use …
Verified User
Anonymous
Chose RingCentral Contact Center
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, …
Chose RingCentral Contact Center
RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google …
BS
Brian Silletti
Manager Telecom & Field Services
Chose RingCentral Contact Center
The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
8x8 is cheaper and has much more fucntionality
Verified User
Anonymous
Chose RingCentral Contact Center
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Chose RingCentral Contact Center
Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as …
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Chose RingCentral Contact Center
Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many …
Softphone.Pro

No answer on this topic

Features
RingCentral Contact CenterSoftphone.Pro
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
RingCentral Contact Center
8.6
Ratings
4% above category average
Softphone.Pro
-
Ratings
Agent dashboard9.40 Ratings00 Ratings
Validate callers7.00 Ratings00 Ratings
Outbound response9.50 Ratings00 Ratings
Call forwarding9.60 Ratings00 Ratings
Click-to-call (CTC)9.50 Ratings00 Ratings
Warm transfer8.00 Ratings00 Ratings
Predictive dialing9.90 Ratings00 Ratings
Interactive voice response8.40 Ratings00 Ratings
REST APIs8.80 Ratings00 Ratings
Call scripts9.80 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration6.00 Ratings00 Ratings
CRM software integration6.30 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
RingCentral Contact Center
8.4
Ratings
2% above category average
Softphone.Pro
-
Ratings
Inbound call routing9.50 Ratings00 Ratings
Omnichannel inbound routing8.00 Ratings00 Ratings
Recording9.60 Ratings00 Ratings
Quality management9.40 Ratings00 Ratings
Call analytics9.40 Ratings00 Ratings
Historical reporting8.90 Ratings00 Ratings
Live reporting9.40 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics2.40 Ratings00 Ratings
Best Alternatives
RingCentral Contact CenterSoftphone.Pro
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral Contact CenterSoftphone.Pro
Likelihood to Recommend
9.6
(0 ratings)
-
(0 ratings)
Likelihood to Renew
6.3
(0 ratings)
-
(0 ratings)
Usability
8.7
(0 ratings)
-
(0 ratings)
Support Rating
3.3
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
RingCentral Contact CenterSoftphone.Pro
Likelihood to Recommend
I think RingCentral Contact Center could be well suited to any workplace. I think it does well in the reliability and ease of use departments, and that covers 90% of what you need from a phone system. The added modern integration benefits are the cherry on top! I'm not sure how the pricing model works, so maybe that would be the only limiting factor as far as scenarios where RingCentral Contact Center would not be as well suited.
CO
Chris Olsen
Inventory purchasing
Read full review
No answers on this topic
Pros
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
CO
Chris Olsen
Inventory purchasing
Read full review
No answers on this topic
Cons
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
KM
Kayte Moore
Family Law Paralegal
Read full review
No answers on this topic
Likelihood to Renew
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
BS
Brian Silletti
Manager Telecom & Field Services
Read full review
No answers on this topic
Usability
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Verified User
Anonymous
Read full review
No answers on this topic
Implementation Rating
As I recall it was not a very cumbersome implementation and we were up and running as promised
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Read full review
No answers on this topic
Alternatives Considered
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
OM
Read full review
No answers on this topic
ScreenShots