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RingCentral Contact Center vs. Sprinklr Service

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RingCentral Contact Center

86 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    RingCentral Contact CenterSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    RingCentral Contact CenterSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    RingCentral Contact CenterSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of RingCentral Contact Center and Sprinklr Service
    Feature
    RingCentral Contact Center
    8.6
    22 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard9.518 Ratings8.02 Ratings
    Validate callers7.010 Ratings6.02 Ratings
    Outbound response9.619 Ratings6.02 Ratings
    Call forwarding9.720 Ratings7.02 Ratings
    Click-to-call (CTC)9.611 Ratings8.01 Ratings
    Warm transfer8.010 Ratings8.02 Ratings
    Predictive dialing9.97 Ratings5.02 Ratings
    Interactive voice response8.410 Ratings8.02 Ratings
    REST APIs8.87 Ratings8.02 Ratings
    Call scripts9.913 Ratings7.02 Ratings
    Call tracking9.010 Ratings7.02 Ratings
    Multichannel integration6.011 Ratings8.02 Ratings
    CRM software integration6.310 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingCentral Contact Center and Sprinklr Service
    Feature
    RingCentral Contact Center
    8.4
    21 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing9.619 Ratings7.02 Ratings
    Omnichannel inbound routing8.011 Ratings10.01 Ratings
    Recording9.619 Ratings7.02 Ratings
    Quality management9.517 Ratings7.02 Ratings
    Call analytics9.418 Ratings8.02 Ratings
    Historical reporting9.018 Ratings10.01 Ratings
    Live reporting9.416 Ratings8.02 Ratings
    Customer surveys9.19 Ratings8.02 Ratings
    Customer interaction analytics2.46 Ratings8.02 Ratings
    User Ratings
    RingCentral Contact CenterSprinklr Service
    Likelihood to Recommend
    9.7
    (22 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    7.5
    (7 ratings)
    Usability
    8.7
    (3 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    3.3
    (3 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.0
    (2 ratings)