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RingCentral Contact Center vs. Zoho Voice

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RingCentral Contact Center

86 Reviews and Ratings

Zoho Voice

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A

    Zoho Voice

    Score9 out of 10
    		N/AZoho's cloud-based contact center. It supports the hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging integrations with CRM, Desk, Bigin, ManageEngine ServiceDesk Plus to deliver optimal customer success.

    $39

    per month per user

    Pricing
    RingCentral Contact CenterZoho Voice
    Editions & Modules
    No answers on this topic
    Enterprise Telephony - Basic
    $39
    per month per user
    Enterprise Telephony - Standard
    $59
    per month per admin & 10 Telephony agents
    Enterprise Telephony - Contact Center
    $79
    per month per admin & 10 Telephony agents
    Business Phone - Team
    $120
    per month up to 10 users
    Business Phone - Office
    $360
    per month up to 30 users
    Business Phone - Corporate
    $1200
    per month up to 100 users
    Offerings
    Pricing Offerings
    RingCentral Contact CenterZoho Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Call charges apply for Telephony plans. Discount available for annual pricing. Add-ons available include Call Monitoring, Power Dialer, and Queue Performance Metrics each available for $10 per month, per user. Pay per use voice plans also available.
    More Pricing Information
    Features
    RingCentral Contact CenterZoho Voice
    Contact Center Software
    Comparison of Contact Center Software features of RingCentral Contact Center and Zoho Voice
    Feature
    RingCentral Contact Center
    8.6
    22 Ratings
    Zoho Voice
    -
    Ratings
    Agent dashboard9.518 Ratings00 Ratings
    Validate callers7.010 Ratings00 Ratings
    Outbound response9.619 Ratings00 Ratings
    Call forwarding9.720 Ratings00 Ratings
    Click-to-call (CTC)9.611 Ratings00 Ratings
    Warm transfer8.010 Ratings00 Ratings
    Predictive dialing9.97 Ratings00 Ratings
    Interactive voice response8.410 Ratings00 Ratings
    REST APIs8.87 Ratings00 Ratings
    Call scripts9.913 Ratings00 Ratings
    Call tracking9.010 Ratings00 Ratings
    Multichannel integration6.011 Ratings00 Ratings
    CRM software integration6.310 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingCentral Contact Center and Zoho Voice
    Feature
    RingCentral Contact Center
    8.4
    21 Ratings
    Zoho Voice
    -
    Ratings
    Inbound call routing9.619 Ratings00 Ratings
    Omnichannel inbound routing8.011 Ratings00 Ratings
    Recording9.719 Ratings00 Ratings
    Quality management9.517 Ratings00 Ratings
    Call analytics9.418 Ratings00 Ratings
    Historical reporting9.018 Ratings00 Ratings
    Live reporting9.416 Ratings00 Ratings
    Customer surveys9.19 Ratings00 Ratings
    Customer interaction analytics2.46 Ratings00 Ratings
    User Ratings
    RingCentral Contact CenterZoho Voice
    Likelihood to Recommend
    9.7
    (22 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    3.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)