TrustRadius
Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 8.5 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per user/per month
RoRotel
Score 0.0 out of 10
N/A
RoRotel is an all-in-one business phone system RoRotel boasts a singular focus on offering services with the best-in-class Quality, Enterprise-Grade Reliability, and yet at competitive prices for clients. They aim to help businesses to communicate efficiently with an advanced VoIP Business Telephone Solution. They aim to keep businesses one step ahead in telecommunications technology. Pioneer Global Services is based in the…N/A
Pricing
RingEXRoRotel
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
No answers on this topic
Offerings
Pricing Offerings
RingEXRoRotel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)—
More Pricing Information
Community Pulse
RingEXRoRotel
Considered Both Products
RingEX
Peter Van Opens | TrustRadius Reviewer
Peter Van Opens
Vice President
Chose RingEX
We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.
Verified User
Anonymous
Chose RingEX
RingEX provides better service and features at a competitive price. There really is no comparison between the two solutions. Spectrum Business gives us reliable land line phone service with multiple lines and reliable business internet. Adding new lines is a physical experience …
Verified User
Anonymous
Chose RingEX
RingEX overall is significantly better than Kixie. It's more reliable, has better features, and is significantly easier to use. Higher cost, but at the end of the day, telephony is one of the most important aspects of my business, and not one where cutting costs is the top …
PJ
Paul Jebe
VP of Technology
Chose RingEX
Ooma is terrific and has a very reasonable price point, but doesn't scale the way we needed. MiCloud was a terribly complicated and unreliable service when we used it. RingEX has offered the functionality that we need for our entire staff and has been reliable.
Verified User
Anonymous
Chose RingEX
RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on …
Verified User
Anonymous
Chose RingEX
Before landing on RingEX, I took recommendations from other business partners as well as searched reviews online in order to understand the pros and cons of other options. I preferred the cost point of other options, but committed to RingEX because the functionality and package …
Verified User
Anonymous
Chose RingEX
They are cheaper. I prefer a dialpad over Ring any day.
Verified User
Anonymous
Chose RingEX
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
Verified User
Anonymous
Chose RingEX
Better. The Kixie system is cheaper, but it is such a pain to use and interact with. often have audio issues, tech issues, etc. RingEX is far superior, although the price is certainly higher. I needed something reliable, so RingEX was the move.
Susan Pratt | TrustRadius Reviewer
Susan Pratt
Property Manager
Chose RingEX
We didn’t have nearly enough options or automated voice options with Google. RingEX focuses solely on communication and excelled at it, such a robust software.
Verified User
Anonymous
Chose RingEX
Nextiva's service did not always work. Calls sometimes did not come through or go out. Their customer service team was not quick at solving issues. The app was glitchy and did not always allow you to login. I have never had an issue like this with RingEX.
Justin Glassel | TrustRadius Reviewer
Justin Glassel
Executive Recruiter
Chose RingEX
Prior we had been using business lines at my firm, so this is my first experience with a web-based phone app.
JV
Jon Vandersall
Service Delivery Manager
Chose RingEX
This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.
Verified User
Anonymous
Chose RingEX
We received quotations for 9 solutions (including RingCentral) but overall, whilst not the cheapest solution, RingCentral came out on top for value for money, without compromising on features & accessability/ease of use.

Other than NFON, we also looked at other solutions, …
Verified User
Anonymous
Chose RingEX
RingEX is more expensive, but the increased reliability was worth it for us. We also liked the support experience better on RingEX.
Verified User
Anonymous
Chose RingEX
I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product.
Christian Gross | TrustRadius Reviewer
Christian Gross
Senior Manager, Information Technology
Chose RingEX
RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We …
Verified User
Anonymous
Chose RingEX
The reporting part and the easy implementation, as well as the support provided convinced us to make the transition and improve the services provided. A very important part is the data where we must support our decisions, without easy to download or create reports, it was all a …
BD
Brandon Dieterich
Systems And Network Administrator
Chose RingEX
We ultimately chose to go with RingEX because of their unified interface. At the time that we purchased their service, there wasn't another software that did exactly what RingEX does.
Verified User
Anonymous
Chose RingEX
During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why …
Verified User
Anonymous
Chose RingEX
RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the competitors we evaluated.
RoRotel

No answer on this topic

Features
RingEXRoRotel
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
8.5
Ratings
6% above category average
RoRotel
-
Ratings
Hosted PBX8.40 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.90 Ratings00 Ratings
User templates8.40 Ratings00 Ratings
Call reports8.50 Ratings00 Ratings
Directory of employee names9.30 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.8
Ratings
5% above category average
RoRotel
-
Ratings
Answering rules8.70 Ratings00 Ratings
Call recording9.20 Ratings00 Ratings
Call park8.50 Ratings00 Ratings
Call screening8.50 Ratings00 Ratings
Message alerts9.00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
8.9
Ratings
11% above category average
RoRotel
-
Ratings
Video conferencing8.70 Ratings00 Ratings
Audio conferencing9.40 Ratings00 Ratings
Video screen sharing8.20 Ratings00 Ratings
Instant messaging9.20 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
9.2
Ratings
15% above category average
RoRotel
-
Ratings
Mobile app for iOS9.20 Ratings00 Ratings
Mobile app for Android9.30 Ratings00 Ratings
Best Alternatives
RingEXRoRotel
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingEXRoRotel
Likelihood to Recommend
8.5
(0 ratings)
-
(0 ratings)
Likelihood to Renew
8.9
(0 ratings)
-
(0 ratings)
Usability
8.7
(0 ratings)
-
(0 ratings)
Availability
9.2
(0 ratings)
-
(0 ratings)
Performance
8.0
(0 ratings)
-
(0 ratings)
Support Rating
5.3
(0 ratings)
-
(0 ratings)
In-Person Training
7.3
(0 ratings)
-
(0 ratings)
Implementation Rating
8.1
(0 ratings)
-
(0 ratings)
Configurability
7.0
(0 ratings)
-
(0 ratings)
Ease of integration
9.0
(0 ratings)
-
(0 ratings)
Product Scalability
10.0
(0 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
RingEXRoRotel
Likelihood to Recommend
When setting up a new user with a phone. I can call in their support line. They followed me through every step of setting up the new phone. Our office has very specific settings, and our support staff will walk you through the completion. Even do test calls, making sure the user is properly set up for voicemails, faxes, or any type of notifications.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
  • Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
  • Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
  • Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.
PJ
Paul Jebe
VP of Technology
Read full review
No answers on this topic
Cons
  • Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app
  • Revolving door of account managers, which causes loss of continuity in discussing opportunities
  • Analytics is not complete. Details about faxing and web meetings is missing.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
We switched to RingEX for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingEX has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
Matt Fleming | TrustRadius Reviewer
Matt Fleming
Help Desk Technician
Read full review
No answers on this topic
Usability
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Verified User
Anonymous
Read full review
No answers on this topic
Reliability and Availability
It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits.
Verified User
Anonymous
Read full review
No answers on this topic
Performance
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer
Kyle Eaton, CFP®, CDFA®
Certified Financial Planner
Read full review
No answers on this topic
Support Rating
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
Verified User
Anonymous
Read full review
No answers on this topic
In-Person Training
I really didn't know all the capabilities
JR
Read full review
No answers on this topic
Implementation Rating
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.
Peter Van Opens | TrustRadius Reviewer
Peter Van Opens
Vice President
Read full review
No answers on this topic
Scalability
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Cost savings over traditional phone system with land lines
  • Increased productivity due to allowing my team to work from anywhere
  • Conference calling features replaced a separate service
  • Video meeting features replaced a separate service
  • Call handling is easier
  • SMS Campaigns are a great tool
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots