RingEX vs. Verint Real-Time Coaching and Wrap-Up Call Summaries

Verint Real-Time Coaching and Wrap-Up Call Summaries

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RingEX	Score 8.5 out of 10	N/A	RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.	$19.99 per user/per month
Verint Real-Time Coaching and Wrap-Up Call Summaries	Score 0.0 out of 10	N/A	Verint® Real-Time Agent Assist™ is designed to analyze contact-center calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When specified linguistic, acoustic, and application criteria are met, employees receive automated assistance and guidance in a centralized notification center—helping improve CX, reduce cost and handle time, decrease employee churn, and create a…	N/A

Pricing

RingEX

Verint Real-Time Coaching and Wrap-Up Call Summaries

Editions & Modules

Essentials (up to 20 users): $19.99
per user/per month
Standard: $27.99
per user/per month
Premium: $34.99
per user/per month
Ultimate: $49.99
per user/per month

No answers on this topic

Offerings

Pricing Offerings
RingEX	Verint Real-Time Coaching and Wrap-Up Call Summaries
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

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More Pricing Information

Pricing Info

Community Pulse
	RingEX	Verint Real-Time Coaching and Wrap-Up Call Summaries
Considered Both Products	RingEX Mariana Navarro Collections and Resident Resources Specialist, Team Lead Chose RingEX RingCX, Slack and Microsoft Teams Incentivized Helpful? Peter Van Opens Vice President Chose RingEX We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere. Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX provides better service and features at a competitive price. There really is no comparison between the two solutions. Spectrum Business gives us reliable land line phone service with multiple lines and reliable business internet. Adding new lines is a physical experience … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX overall is significantly better than Kixie. It's more reliable, has better features, and is significantly easier to use. Higher cost, but at the end of the day, telephony is one of the most important aspects of my business, and not one where cutting costs is the top … Incentivized Helpful? PJ Paul Jebe VP of Technology Chose RingEX Ooma is terrific and has a very reasonable price point, but doesn't scale the way we needed. MiCloud was a terribly complicated and unreliable service when we used it. RingEX has offered the functionality that we need for our entire staff and has been reliable. Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX sales team was the most responsive team. Zoom was not as mature and did not have a fax solution like RingEX had. 8x8 sales process was a disaster and their finance team began billing us during the sales process as if we were a customer. We could tell 8x8 didn't focus on … Incentivized Helpful? Verified User Anonymous Chose RingEX Before landing on RingEX, I took recommendations from other business partners as well as searched reviews online in order to understand the pros and cons of other options. I preferred the cost point of other options, but committed to RingEX because the functionality and package … Incentivized Helpful? Verified User Anonymous Chose RingEX N/A Incentivized Helpful? Verified User Anonymous Chose RingEX They are cheaper. I prefer a dialpad over Ring any day. Incentivized Helpful? Verified User Anonymous Chose RingEX There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage. Incentivized Helpful? Verified User Anonymous Chose RingEX Better. The Kixie system is cheaper, but it is such a pain to use and interact with. often have audio issues, tech issues, etc. RingEX is far superior, although the price is certainly higher. I needed something reliable, so RingEX was the move. Incentivized Helpful? Susan Pratt Property Manager Chose RingEX We didn’t have nearly enough options or automated voice options with Google. RingEX focuses solely on communication and excelled at it, such a robust software. Incentivized Helpful? Verified User Anonymous Chose RingEX Nextiva's service did not always work. Calls sometimes did not come through or go out. Their customer service team was not quick at solving issues. The app was glitchy and did not always allow you to login. I have never had an issue like this with RingEX. Incentivized Helpful? Justin Glassel Executive Recruiter Chose RingEX Prior we had been using business lines at my firm, so this is my first experience with a web-based phone app. Incentivized Helpful? JV Jon Vandersall Service Delivery Manager Chose RingEX This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers. Incentivized Helpful? Verified User Anonymous Chose RingEX We received quotations for 9 solutions (including RingCentral) but overall, whilst not the cheapest solution, RingCentral came out on top for value for money, without compromising on features & accessability/ease of use. Other than NFON, we also looked at other solutions, … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX is more expensive, but the increased reliability was worth it for us. We also liked the support experience better on RingEX. Incentivized Helpful? Verified User Anonymous Chose RingEX I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product. Incentivized Helpful? KN Keith Angelo Navarro Operations and Accounting Manager Chose RingEX Good application with a lot of integration. Incentivized Helpful? Christian Gross Senior Manager, Information Technology Chose RingEX RingEX beat Fuze in every single department: cost, function, reliability, features. It is more stable than Microsoft Teams although not as widely adopted only because it's not Microsoft. 8x8 while a decent platform, just was not as "mature" in its application as RingEX. We … Incentivized Helpful? Verified User Anonymous Chose RingEX The reporting part and the easy implementation, as well as the support provided convinced us to make the transition and improve the services provided. A very important part is the data where we must support our decisions, without easy to download or create reports, it was all a … Incentivized Helpful? BD Brandon Dieterich Systems And Network Administrator Chose RingEX We ultimately chose to go with RingEX because of their unified interface. At the time that we purchased their service, there wasn't another software that did exactly what RingEX does. Incentivized Helpful? Verified User Anonymous Chose RingEX this is the best Incentivized Helpful? Verified User Anonymous Chose RingEX During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why … Incentivized Helpful? Verified User Anonymous Chose RingEX RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the competitors we evaluated. Incentivized Helpful?	Verint Real-Time Coaching and Wrap-Up Call Summaries No answer on this topic

Features

RingEX

Verint Real-Time Coaching and Wrap-Up Call Summaries

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	RingEX 8.5 Ratings 6% above category average	Verint Real-Time Coaching and Wrap-Up Call Summaries - Ratings
Hosted PBX	8.40 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	7.90 Ratings	00 Ratings
User templates	8.40 Ratings	00 Ratings
Call reports	8.50 Ratings	00 Ratings
Directory of employee names	9.30 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	RingEX 8.8 Ratings 5% above category average	Verint Real-Time Coaching and Wrap-Up Call Summaries - Ratings
Answering rules	8.70 Ratings	00 Ratings
Call recording	9.20 Ratings	00 Ratings
Call park	8.50 Ratings	00 Ratings
Call screening	8.50 Ratings	00 Ratings
Message alerts	9.00 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	RingEX 8.9 Ratings 10% above category average	Verint Real-Time Coaching and Wrap-Up Call Summaries - Ratings
Video conferencing	8.80 Ratings	00 Ratings
Audio conferencing	9.40 Ratings	00 Ratings
Video screen sharing	8.20 Ratings	00 Ratings
Instant messaging	9.20 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	RingEX 9.2 Ratings 15% above category average	Verint Real-Time Coaching and Wrap-Up Call Summaries - Ratings
Mobile app for iOS	9.20 Ratings	00 Ratings
Mobile app for Android	9.30 Ratings	00 Ratings

Best Alternatives
	RingEX	Verint Real-Time Coaching and Wrap-Up Call Summaries
Small Businesses	CloudTalk Score 7.2 out of 10	Clari Copilot Score 8.7 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	Clari Score 9.8 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Clari Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RingEX	Verint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend	8.5 (0 ratings)	- (0 ratings)
Likelihood to Renew	8.9 (0 ratings)	- (0 ratings)
Usability	8.7 (0 ratings)	- (0 ratings)
Availability	9.2 (0 ratings)	- (0 ratings)
Performance	8.0 (0 ratings)	- (0 ratings)
Support Rating	5.3 (0 ratings)	- (0 ratings)
In-Person Training	7.3 (0 ratings)	- (0 ratings)
Implementation Rating	8.1 (0 ratings)	- (0 ratings)
Configurability	7.0 (0 ratings)	- (0 ratings)
Ease of integration	9.0 (0 ratings)	- (0 ratings)
Product Scalability	10.0 (0 ratings)	- (0 ratings)
Vendor post-sale	4.0 (0 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	RingEX	Verint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend	When setting up a new user with a phone. I can call in their support line. They followed me through every step of setting up the new phone. Our office has very specific settings, and our support staff will walk you through the completion. Even do test calls, making sure the user is properly set up for voicemails, faxes, or any type of notifications. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer. Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well. Mobile Client - the mobile app offers all of the same functionality as the desktop or web client. Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning. Incentivized PJ Paul Jebe VP of Technology Read full review	No answers on this topic
Cons	Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app Revolving door of account managers, which causes loss of continuity in discussing opportunities Analytics is not complete. Details about faxing and web meetings is missing. Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	We switched to RingEX for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingEX has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate. Incentivized Matt Fleming Help Desk Technician Read full review	No answers on this topic
Usability	Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is. Verified User Anonymous Read full review	No answers on this topic
Reliability and Availability	It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits. Incentivized Verified User Anonymous Read full review	No answers on this topic
Performance	Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue. Incentivized Kyle Eaton, CFP®, CDFA® Certified Financial Planner Read full review	No answers on this topic
Support Rating	I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises. Incentivized Verified User Anonymous Read full review	No answers on this topic
In-Person Training	I really didn't know all the capabilities Incentivized JR Janet Richards OWNER Read full review	No answers on this topic
Implementation Rating	If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere. Incentivized Peter Van Opens Vice President Read full review	No answers on this topic
Scalability	We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Cost savings over traditional phone system with land lines Increased productivity due to allowing my team to work from anywhere Conference calling features replaced a separate service Video meeting features replaced a separate service Call handling is easier SMS Campaigns are a great tool Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots