RXNT vs. Tebra Billing & Payments

I believe it is best suited for organizations that wish to utilize all of the available tools within the system. I do not believe it is well suited for organizations that lack a deep understanding of the revenue cycle process or individuals who try to cut corners in managing accounts receivables. It works extraordinarily well in situations where one will take the time to set up all the available tools, test them, and make them part of their workflow.

Incentivized

In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.

• Patient portal, communications with patients and an easy to use platform for communciation.
• Auto posting features and claim scrubbing tools.
• Claim management and the ability to easily work to correct claims errors, rejections, and denials.
• Easy customizable reporting tools for administrative analysis on our perfromance.

Incentivized

• Kareo stays up to date on insurance changes which allow for smooth transitions.
• Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
• I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.

• The ads are very annoying and distracting. I would like to see these removed.
• Sometimes when using the prescribing feature, the list of meds is unscrollable. This is likely a glitch that could be fixed.
• Same thing after choosing a pharmacy. The preview page of Rx is unscrollable, making it impossible to see all of them. Would like to see this fixed as well.
• Would like to be able to add more templates under the macros but it is not clear how to do this.

Incentivized

• Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
• Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
• Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.

Incentivized

This is exactly what we needed and I can’t think of of another system that can give us better service and customer support for a better price.

Incentivized

Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.

Incentivized

Kareo Medical Billing is very user friendly and the support they provide allows users to get their questions answered quickly and efficiently. The wait time to receive help is usually pretty good and most of the time we can ger our questions answered. We have found that is the tech help is unable to answer our question, they will attempt to find a colleague who is able to help!

Incentivized

We have not had any issues being able to connect.

Incentivized

No issues at all. We could not be happier with this system

Incentivized

Super quick response to any questions I have had

Incentivized

Gabrielle and all the rest of our trainers were great!

Incentivized

It was fantastic! The training was easy and everyone was very helpful and knowledgeable throughout the whole process

Incentivized

RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better

Incentivized

Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-

It fits our needs perfectly

Incentivized

• I've only been using for 2 mo so I can't answer this quite yet.
• I do know that the cost is much more affordable and an excellent value for the cost.
• I am a single provider practice so I have had to learn the admin side and the provider side which has been a challenge at times.

Incentivized

• Kareo had an overall low return on investment.
• Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
• The time spent attempting to reconcile the system to itself was rather wasteful.

Incentivized