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Salesforce CRM Analytics vs. Zendesk Explore

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Salesforce CRM Analytics

755 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score7.1 out of 10
    		N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Salesforce CRM AnalyticsZendesk Explore
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsZendesk Explore
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Salesforce CRM AnalyticsZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    8.5
    46 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports8.639 Ratings7.15 Ratings
    Customizable dashboards7.646 Ratings10.09 Ratings
    Report Formatting Templates9.244 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    8.0
    47 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis7.646 Ratings9.59 Ratings
    Formatting capabilities8.446 Ratings9.09 Ratings
    Integration with R or other statistical packages6.835 Ratings4.85 Ratings
    Report sharing and collaboration9.044 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    8.5
    45 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web9.335 Ratings6.96 Ratings
    Publish to PDF9.042 Ratings9.07 Ratings
    Report Versioning8.541 Ratings9.03 Ratings
    Report Delivery Scheduling8.038 Ratings8.97 Ratings
    Delivery to Remote Servers7.732 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    8.3
    43 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.640 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization8.938 Ratings7.16 Ratings
    Predictive Analytics7.540 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    8.4
    46 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)8.644 Ratings9.58 Ratings
    Role-Based Security Model8.144 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.140 Ratings8.07 Ratings
    Single Sign-On (SSO)8.639 Ratings10.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    6.6
    43 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access7.341 Ratings6.05 Ratings
    Mobile Application6.032 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.237 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Zendesk Explore
    Feature
    Salesforce CRM Analytics
    7.3
    31 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API7.429 Ratings5.34 Ratings
    Javascript API7.927 Ratings5.93 Ratings
    iFrames6.923 Ratings5.53 Ratings
    Java API7.926 Ratings5.63 Ratings
    Themeable User Interface (UI)8.526 Ratings6.23 Ratings
    Customizable Platform (Open Source)5.125 Ratings7.02 Ratings
    User Ratings
    Salesforce CRM AnalyticsZendesk Explore
    Likelihood to Recommend
    7.0
    (47 ratings)
    9.5
    (9 ratings)
    Usability
    7.7
    (6 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.7
    (6 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    8.2
    (3 ratings)
    Data Sources
    7.7
    (41 ratings)
    7.3
    (3 ratings)