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Salesforce Experience Cloud vs. Salesforce Service Cloud

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Salesforce Experience Cloud

411 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Experience Cloud

    Score7.8 out of 10
    		N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Salesforce Experience CloudSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Salesforce Experience CloudSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Experience CloudSalesforce Service Cloud
    Considered Both Products
    Salesforce
    Verified User
    Chose Salesforce Experience Cloud
    Because our program also includes a call center, live chat, texting and potentially Facebook Messenger chat, it makes sense that we go with Salesforce Community Cloud so it integrates nicely with Salesforce Service Cloud we use for the other elements of the programs and all …
    Incentivized
    Verified User
    Chose Salesforce Experience Cloud
    We are currently using Vanilla to manage our community (including our knowledge base & ideas), but will be moving to [Salesforce Experience Cloud (formerly Salesforce Community Cloud)] within the quarter. We decided to move forward with Experience Cloud because it integrates so …
    Incentivized
    Pedro Henrique de Almeida
    Salesforce Developer Intern in Information Technology at JFOX IT Partners (Information Technology and Services, 11-50 employees)
    Chose Salesforce Experience Cloud
    Before Community Cloud, a common alternative was the development of web sites externally with integration to Sales Cloud being made from external API calls. This is a far costlier and more complex endeavour since it requires a dedicated development team to create and maintain …
    Incentivized
    Jessie Mead
    Salesforce Consultant in Information Technology at TBK Bank (Financial Services, 501-1000 employees)
    Chose Salesforce Experience Cloud
    Community Cloud is directly connected to the database (Salesforce), so there is no need for a 3rd party or an API to bring systems together. This means that CRM users can see all Intranet items from Salesforce directly. It's also extremely straight forward in use, but can be …
    Incentivized
    Salesforce
    Verified User
    Chose Salesforce Service Cloud
    I'm not at the level where I would be part of the decision making process for choosing a vendor or product for the organization. Every position I've held, I've come into a company that has already implemented or is in the process of implementing Salesforce. Honestly I would not …
    Incentivized
    Verified User
    Chose Salesforce Service Cloud
    All of the software's are well established and good, but what gave the edge to us its easy integration capability with other systems, experience cloud integration and Einstein analytics which made us move forward Salesforce. Salesforce also have better service and industry …
    Incentivized
    Verified User
    Chose Salesforce Service Cloud
    Salesforce Service cloud integrates with its own world-class CRM which enables our agents to work more effectively and efficiently. We already had Salesforce Sales Cloud so it was a really easy transition. It was easy to set up and all our information was already there. The …
    Incentivized
    Jessie Mead
    Salesforce Consultant in Information Technology at Independent (Financial Services, 501-1000 employees)
    Chose Salesforce Service Cloud
    Zendesk is great, but it doesn't allow for multiple ticketing channels to be linked to real time clients. Utilizing Service Cloud WITH Salesforce let's us see the full order/asset/tracking history that's occurred historically with buyers and sellers. The workflows are also …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Experience CloudSalesforce Service Cloud
    Security
    Comparison of Security features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Role-based user permissions10.01 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    API10.01 Ratings00 Ratings
    Internationalization / multi-language10.01 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    9.3
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    WYSIWYG editor8.01 Ratings00 Ratings
    Code quality / cleanliness10.01 Ratings00 Ratings
    Admin section10.01 Ratings00 Ratings
    Page templates10.01 Ratings00 Ratings
    Library of website themes8.01 Ratings00 Ratings
    Mobile optimization / responsive design10.01 Ratings00 Ratings
    Publishing workflow10.01 Ratings00 Ratings
    Form generator8.01 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    8.6
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Content taxonomy9.01 Ratings00 Ratings
    SEO support8.01 Ratings00 Ratings
    Bulk management8.01 Ratings00 Ratings
    Availability / breadth of extensions8.01 Ratings00 Ratings
    Community / comment management10.01 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    8.0
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Conversion tracking8.01 Ratings00 Ratings
    Test reporting8.01 Ratings00 Ratings
    Funnel Analysis8.01 Ratings00 Ratings
    User Segmentation8.01 Ratings00 Ratings
    Digital Experience Platform
    Comparison of Digital Experience Platform features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    10.0
    1 Ratings
    Salesforce Service Cloud
    -
    Ratings
    Campaign management10.01 Ratings00 Ratings
    Cloud enablement10.01 Ratings00 Ratings
    Content aggregation10.01 Ratings00 Ratings
    Content classification10.01 Ratings00 Ratings
    Multi-channel content personalization10.01 Ratings00 Ratings
    Customer data analytics10.01 Ratings00 Ratings
    DXP Third-Party Integrations10.01 Ratings00 Ratings
    Multi-website management10.01 Ratings00 Ratings
    Digital asset management10.01 Ratings00 Ratings
    Editorial workflows and task management10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Salesforce Experience Cloud and Salesforce Service Cloud
    Feature
    Salesforce Experience Cloud
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    Salesforce Experience CloudSalesforce Service Cloud
    Likelihood to Recommend
    10.0
    (52 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.1
    (8 ratings)
    Usability
    9.4
    (4 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    9.1
    (5 ratings)
    8.6
    (7 ratings)
    Support Rating
    7.7
    (17 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    9.4
    (4 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)