Salesforce Sales Cloud vs. SAP Service Cloud

Salesforce Sales Cloud

3,281 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Sales Cloud	Score8.7 out of 10	N/A	Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…	$25 per month
SAP Service Cloud	Score8.5 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

Salesforce Sales Cloud

SAP Service Cloud

Starter: $25.00
per month per user
Professional: $80.00
per month per user
Enterprise: $165.00
per month per user
Unlimited: $330.00
per month per user
Agentforce 1 Sales: $550
per month per user

No answers on this topic

Pricing Offerings
Salesforce Sales Cloud	SAP Service Cloud
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Optional

No setup fee

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Community Pulse
Key User Insights
	Salesforce Sales Cloud	SAP Service Cloud
Considered Both Products	Salesforce No answer on this topic	SAP Verified User Chose SAP Service Cloud SAP Service Cloud came out cheaper and tied in a lot better with out other SAP products. It was well established and the logic within the product made it a consistent and well structured solution compared to Salesforce. Salesforce did offer easy flexibility in customisation and … Incentivized Helpful? Verified User Chose SAP Service Cloud Service cloud is faster than Salesforce. Smooth configuration. Incentivized Helpful? Verified User Chose SAP Service Cloud Compared to Salesforce Service Cloud and Zendesk Support, SAP Service Cloud offered deeper customization tailored to our specific needs, especially for banking. While Salesforce had broad features and Zendesk boasted user-friendliness, SAP provided a balance of both, aligned … Incentivized Helpful? Rohan Kumar Software Engineer in Information Technology at Mytechcasa (Information Technology & Services, 11-50 employees) Chose SAP Service Cloud Salesforce has many integrations available, but configuring and setting them up can be difficult and necessitate development experience. While SAP Service Cloud integrates well with ease and without any difficulties. Incentivized Helpful? Verified User Chose SAP Service Cloud SAP Service Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small start scenarios. SAP Service Cloud also provides enough basic features as a standalone solution, whereas Sale… Incentivized Helpful? Verified User Chose SAP Service Cloud It had better backed integration with SAP S/4HANA and had less overall cost of ownership and standard and less cost invite involved for integration Incentivized Helpful? Saurabh Kabra Solution Architect in Information Technology at Henkel AG & Co. KGaA (Chemicals, 10,001+ employees) Chose SAP Service Cloud Since we already had SAP Sales Cloud V1, it was logical for us to enable service capabilities in the same tenant. (no additional effort for the integration and change management for the users). Incentivized Helpful? Verified User Chose SAP Service Cloud SAP Service Cloud's system works better because in case we have any issues we are easily able to connect with the SPOC and get our issues resolved. Whereas with the other system it takes us time to connect and get a resolution. Also our agents are more comfortable using SAP … Incentivized Helpful? Verified User Chose SAP Service Cloud We select this service because we already have deploy Sap Business One. The other services works great, but lack in compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should be … Incentivized Helpful? Verified User Chose SAP Service Cloud We evaluated 4-5 software and also thought of building one in-house but after a thorough evaluation, we decided to go ahead with SAP Service Cloud. SAP Service Cloud met our integration requirements better than the other products we evaluated. While the pricing could be a bit … Incentivized Helpful? Verified User Chose SAP Service Cloud AI features are behind what Microsoft offers in its Dynamics 365 Customer Service, but as we already had other SAP products, the integration was easier with SAP Service Cloud. Implementation time was a key aspect of our project. Incentivized Helpful? Verified User Chose SAP Service Cloud I've explored various customer service solutions. Some notable contenders in the customer service and CRM realm include Salesforce Service Cloud, Zendesk, Microsoft Dynamics 365 Customer Service, and Freshdesk. Each has its strengths and unique features, but SAP Service Cloud … Incentivized Helpful? Verified User Chose SAP Service Cloud Main advantage of SAP Service Cloud is the integration with other SAP products. If you already have a SAP product in your company this software will be the best complement. It offers the best experience in combination with the rest of SAP components, while others competitors … Incentivized Helpful? Sophia Takeva Business Analyst in Product Management at BDO (Computer Software, 51-200 employees) Chose SAP Service Cloud SAP Service Cloud in comparison with SAP Customer Data Solutions has the following cleared out: Focus - it's focused on on customer service and support. Multichannel support for managing customer inquiries from various channels. Centralised customer information to provide … Incentivized Helpful? Aman Kumar Researcher in Research & Development at IISER (Chemicals, 51-200 employees) Chose SAP Service Cloud SAP Service Cloud provides seamless integration with other SAP offerings, advantageous for existing SAP users. In contrast, Salesforce Service Cloud stands out for its adaptability and vast third-party app ecosystem, ensuring a broad range of integration options. Incentivized Helpful? Verified User Chose SAP Service Cloud Integration with SAP Ecosystem: For businesses that are already using other SAP solutions, such as SAP S/4HANA, SAP SuccessFactors, or SAP C/4HANA, SAP Service Cloud offers seamless integration with these systems. This can simplify data exchange, process automation, and provide … Incentivized Helpful? Verified User Chose SAP Service Cloud I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive. however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it … Incentivized Helpful? Adhiyaman Sivakumar Senior SAP Basis Consultant in Information Technology at Bosch Global Software Technologies Private Limited (Information Technology & Services, 10,001+ employees) Chose SAP Service Cloud The integration to the backend SAP solutions is better with SAP Service Cloud. We used Veeva CRM, where the Service team has to connect with backend SAP functional consultant for queries over emails. This caused a huge time delays in resolving the customer queries. Incentivized Helpful? Verified User Chose SAP Service Cloud As our customer already had SAP CRM and SAP sales cloud it was quite easy to integrate the SAP service cloud and there was no point going with other solutions Incentivized Helpful? Verified User Chose SAP Service Cloud In any case, the service is a truly useful tool for customers to solve frequent problems, get answers from a competent source, and avoid relying on open forums or other similar alternatives. This is why the best solution seemed to be SAP service cloud over other competitors in … Incentivized Helpful? Verified User Chose SAP Service Cloud It's been preferred by organizations already using other SAP solutions, as it integrates seamlessly within the SAP ecosystem. The choice between Salesforce and SAP Service Cloud often depends on an organization's existing technology stack and specific needs. Incentivized Helpful? Rahul Verma Deputy manager in Information Technology at Whirlpool (Consumer Services, 201-500 employees) Chose SAP Service Cloud we have used sales cloud and it is also working fine for 6 yrs Incentivized Helpful? Daljeet Singh Kohli Solution architect in Information Technology at FAIR Consulting Group (Architecture & Planning, 51-200 employees) Chose SAP Service Cloud Integration with SAP on Prem, Ease of use Multiple Integration options available. Incentivized Helpful? Verified User Chose SAP Service Cloud License fees, there is huge difference in licensing fees but both are having similar features to offer but SAP is having slight chance, the integrations adapters that were offered are lot better compared to Salesforce, we also had inventory that was on SAP platform so its … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Salesforce Sales Cloud

SAP Service Cloud

Comparison of Sales Force Automation features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.4 261 Ratings	SAP Service Cloud - Ratings
Customer data management / contact management	9.3261 Ratings	00 Ratings
Workflow management	8.3252 Ratings	00 Ratings
Territory management	7.7204 Ratings	00 Ratings
Opportunity management	8.7253 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.7238 Ratings	00 Ratings
Contract management	7.9209 Ratings	00 Ratings
Quote & order management	7.7192 Ratings	00 Ratings
Interaction tracking	8.8223 Ratings	00 Ratings
Channel / partner relationship management	8.1184 Ratings	00 Ratings

Comparison of Customer Service & Support features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 7.8 99 Ratings	SAP Service Cloud - Ratings
Case management	8.397 Ratings	00 Ratings
Call center management	7.878 Ratings	00 Ratings
Help desk management	7.482 Ratings	00 Ratings

Comparison of Marketing Automation features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.4 239 Ratings	SAP Service Cloud - Ratings
Lead management	8.5234 Ratings	00 Ratings
Email marketing	8.2201 Ratings	00 Ratings

Comparison of CRM Project Management features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.4 242 Ratings	SAP Service Cloud - Ratings
Task management	8.9231 Ratings	00 Ratings
Billing and invoicing management	7.674 Ratings	00 Ratings
Reporting	8.6195 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.3 255 Ratings	SAP Service Cloud - Ratings
Forecasting	8.1223 Ratings	00 Ratings
Pipeline visualization	8.0242 Ratings	00 Ratings
Customizable reports	8.8252 Ratings	00 Ratings

Comparison of Customization features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.7 246 Ratings	SAP Service Cloud - Ratings
Custom fields	9.0244 Ratings	00 Ratings
Custom objects	9.0233 Ratings	00 Ratings
Scripting environment	8.2173 Ratings	00 Ratings
API for custom integration	8.5203 Ratings	00 Ratings

Comparison of Security features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.9 247 Ratings	SAP Service Cloud - Ratings
Single sign-on capability	8.9215 Ratings	00 Ratings
Role-based user permissions	8.8219 Ratings	00 Ratings

Comparison of Social CRM features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.8 156 Ratings	SAP Service Cloud - Ratings
Social data	9.0154 Ratings	00 Ratings
Social engagement	8.7152 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 8.2 212 Ratings	SAP Service Cloud - Ratings
Marketing automation	8.4208 Ratings	00 Ratings
Compensation management	8.0142 Ratings	00 Ratings

Comparison of Platform features of Salesforce Sales Cloud and SAP Service Cloud
Feature	Salesforce Sales Cloud 7.9 227 Ratings	SAP Service Cloud - Ratings
Mobile access	7.9227 Ratings	00 Ratings

User Ratings
	Salesforce Sales Cloud	SAP Service Cloud
Likelihood to Recommend	8.7 (392 ratings)	8.7 (83 ratings)
Likelihood to Renew	10.0 (58 ratings)	8.2 (2 ratings)
Usability	9.4 (121 ratings)	- (0 ratings)
Availability	9.8 (27 ratings)	- (0 ratings)
Performance	9.0 (18 ratings)	- (0 ratings)
Support Rating	9.0 (92 ratings)	5.5 (1 ratings)
In-Person Training	7.9 (11 ratings)	- (0 ratings)
Online Training	9.1 (15 ratings)	- (0 ratings)
Implementation Rating	2.4 (18 ratings)	- (0 ratings)
Configurability	10.0 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	8.8 (9 ratings)	- (0 ratings)
Data Sharing and Collaboration	8.2 (5 ratings)	- (0 ratings)
Data Sources	8.2 (5 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	8.1 (52 ratings)
Product Scalability	8.7 (52 ratings)	- (0 ratings)
Professional Services	9.3 (8 ratings)	- (0 ratings)