| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Sales Cloud | Score8.7 out of 10 | N/A | Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team… | $25 per month |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
| Salesforce Sales Cloud | Sprinklr Service | |||||||||||||||
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Salesforce Sales Cloud | Sprinklr Service | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Salesforce Sales Cloud | Sprinklr Service | |||||||||||||||||||||||||||||||||||||||||||
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| Salesforce Sales Cloud | Sprinklr Service | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.0 |
| Likelihood to Renew | 10.0 | 7.5 |
| Usability | 9.4 | 9.0 |
| Availability | 9.8 | 9.9 |
| Performance | 9.0 | 9.9 |
| Support Rating | 9.0 | 9.1 |
| In-Person Training | 7.9 | 10.0 |
| Online Training | 9.1 | - |
| Implementation Rating | 2.4 | 9.0 |
| Configurability | 10.0 | - |
| Contract Terms and Pricing Model | 8.8 | - |
| Data Sharing and Collaboration | 8.2 | - |
| Data Sources | 8.2 | - |
| Product Scalability | 8.7 | - |
| Professional Services | 9.3 | - |