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Salesforce Sales Cloud vs. Twilio

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Salesforce Sales Cloud

3,281 Reviews and Ratings

Twilio

218 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Twilio

    Score7 out of 10
    		N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Pricing
    Salesforce Sales CloudTwilio
    Editions & Modules
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Offerings
    Pricing Offerings
    Salesforce Sales CloudTwilio
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
    More Pricing Information
    Community Pulse
    Salesforce Sales CloudTwilio
    Considered Both Products
    Salesforce
    No answer on this topic
    Twilio
    Verified User
    Chose Twilio
    I think Twilio is as stable as Avaya in the sense that it comunicates well, but the market is really more into Avaya, so we had to go into a lot of effort to convince everyone in the company that Twilio was good and would work. I think it doesn't hold up againt Watson, because …
    Incentivized
    Verified User
    Chose Twilio
    I would say that Salesforce is possibly a more comprehensive product that I have used in the past (and still do occasionally for a client) but Salesforce wouldn't be suitable for the service-based SME which Twilio was used for in this instance.
    Incentivized
    Camilo Diaz
    Senior developer in Engineering at Fastcall (Computer Software, 1-10 employees)
    Chose Twilio
    We have looked at some of Twilio competitors, like Infobip, Sich and Bandwith. Prices on all of them for voice minutes and SMS are way cheaper than Twilio. But none of them seem to offer as many features and ease of use as Twilio. Specially from an API point of view
    Incentivized
    Verified User
    Chose Twilio
    Twilio was already there when I started.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Sales CloudTwilio
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Twilio
    -
    Ratings
    Customer data management / contact management9.3261 Ratings00 Ratings
    Workflow management8.3252 Ratings00 Ratings
    Territory management7.7204 Ratings00 Ratings
    Opportunity management8.7253 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.7238 Ratings00 Ratings
    Contract management7.9209 Ratings00 Ratings
    Quote & order management7.7192 Ratings00 Ratings
    Interaction tracking8.8223 Ratings00 Ratings
    Channel / partner relationship management8.1184 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Twilio
    -
    Ratings
    Case management8.397 Ratings00 Ratings
    Call center management7.878 Ratings00 Ratings
    Help desk management7.482 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Twilio
    -
    Ratings
    Lead management8.5234 Ratings00 Ratings
    Email marketing8.2201 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Twilio
    -
    Ratings
    Task management8.9231 Ratings00 Ratings
    Billing and invoicing management7.774 Ratings00 Ratings
    Reporting8.6195 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Twilio
    -
    Ratings
    Forecasting8.1223 Ratings00 Ratings
    Pipeline visualization8.1242 Ratings00 Ratings
    Customizable reports8.8252 Ratings00 Ratings
    Customization
    Comparison of Customization features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Twilio
    -
    Ratings
    Custom fields9.0244 Ratings00 Ratings
    Custom objects9.0233 Ratings00 Ratings
    Scripting environment8.2173 Ratings00 Ratings
    API for custom integration8.6203 Ratings00 Ratings
    Security
    Comparison of Security features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Twilio
    -
    Ratings
    Single sign-on capability8.9215 Ratings00 Ratings
    Role-based user permissions8.8219 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Twilio
    -
    Ratings
    Social data8.9154 Ratings00 Ratings
    Social engagement8.7152 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Twilio
    -
    Ratings
    Marketing automation8.4208 Ratings00 Ratings
    Compensation management8.0142 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesforce Sales Cloud and Twilio
    Feature
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Twilio
    -
    Ratings
    Mobile access7.9227 Ratings00 Ratings
    User Ratings
    Salesforce Sales CloudTwilio
    Likelihood to Recommend
    8.7
    (392 ratings)
    6.8
    (78 ratings)
    Likelihood to Renew
    10.0
    (58 ratings)
    7.5
    (5 ratings)
    Usability
    9.4
    (121 ratings)
    9.5
    (10 ratings)
    Availability
    9.8
    (27 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (18 ratings)
    7.4
    (23 ratings)
    Support Rating
    9.0
    (92 ratings)
    5.7
    (16 ratings)
    In-Person Training
    7.9
    (11 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (15 ratings)
    -
    (0 ratings)
    Implementation Rating
    2.4
    (18 ratings)
    9.5
    (2 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.8
    (9 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    8.2
    (5 ratings)
    -
    (0 ratings)
    Data Sources
    8.2
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    8.7
    (52 ratings)
    -
    (0 ratings)
    Professional Services
    9.3
    (8 ratings)
    10.0
    (1 ratings)