Salesforce Sales Cloud vs. Verint Community

Salesforce Sales Cloud

3,281 Reviews and Ratings

Verint Community

49 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Sales Cloud	Score8.7 out of 10	N/A	Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…	$25 per month
Verint Community	Score9.9 out of 10	N/A	Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.	N/A

Pricing

Salesforce Sales Cloud

Verint Community

Starter: $25.00
per month per user
Professional: $80.00
per month per user
Enterprise: $165.00
per month per user
Unlimited: $330.00
per month per user
Agentforce 1 Sales: $550
per month per user

No answers on this topic

Pricing Offerings
Salesforce Sales Cloud	Verint Community
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Optional

Optional

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Community Pulse
Key User Insights
	Salesforce Sales Cloud	Verint Community
Considered Both Products	Salesforce No answer on this topic	Verint Verified User Chose Verint Community Verint Community has an open marketplace that has some really nice widgets and customizations that can come in handy for just about anything that we need. I feel that this platform needs a little bit more polish, especially for the reporting metrics. Also, lot of those widgets … Incentivized Helpful? Verified User Chose Verint Community We selected Verint due to the flexibile UI, the applications included in the licensing fee, ease of launch, price point and access to their support team. Incentivized Helpful? Verified User Chose Verint Community Verint Community was a lot more customisable than the other platforms we looked at, it was also one of the few that could be self-hosted (for us, we chose to deploy it in our own Azure environment). Incentivized Helpful? jorge carrasco Social media &community advisor at quest (Information Technology & Services, 5001-10,000 employees) Chose Verint Community Early to tell, we are beginning to review it as a new option. Incentivized Helpful? JJ Janikis Community Manager in Marketing at Newsela (E-Learning, 201-500 employees) Chose Verint Community We also reviewed Higher Logic and Community Cloud. Higher Logic was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Salesforce Sales Cloud

Verint Community

Comparison of Sales Force Automation features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.4 261 Ratings	Verint Community - Ratings
Customer data management / contact management	9.3261 Ratings	00 Ratings
Workflow management	8.3252 Ratings	00 Ratings
Territory management	7.7204 Ratings	00 Ratings
Opportunity management	8.7253 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.7238 Ratings	00 Ratings
Contract management	7.9209 Ratings	00 Ratings
Quote & order management	7.7192 Ratings	00 Ratings
Interaction tracking	8.8223 Ratings	00 Ratings
Channel / partner relationship management	8.1184 Ratings	00 Ratings

Comparison of Customer Service & Support features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 7.9 99 Ratings	Verint Community - Ratings
Case management	8.397 Ratings	00 Ratings
Call center management	7.878 Ratings	00 Ratings
Help desk management	7.482 Ratings	00 Ratings

Comparison of Marketing Automation features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.4 239 Ratings	Verint Community - Ratings
Lead management	8.5234 Ratings	00 Ratings
Email marketing	8.2201 Ratings	00 Ratings

Comparison of CRM Project Management features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.4 242 Ratings	Verint Community - Ratings
Task management	8.9231 Ratings	00 Ratings
Billing and invoicing management	7.774 Ratings	00 Ratings
Reporting	8.6195 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.3 255 Ratings	Verint Community - Ratings
Forecasting	8.1223 Ratings	00 Ratings
Pipeline visualization	8.1242 Ratings	00 Ratings
Customizable reports	8.8252 Ratings	00 Ratings

Comparison of Customization features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.7 246 Ratings	Verint Community - Ratings
Custom fields	9.0244 Ratings	00 Ratings
Custom objects	9.0233 Ratings	00 Ratings
Scripting environment	8.2173 Ratings	00 Ratings
API for custom integration	8.6203 Ratings	00 Ratings

Comparison of Security features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.9 247 Ratings	Verint Community - Ratings
Single sign-on capability	8.9215 Ratings	00 Ratings
Role-based user permissions	8.8219 Ratings	00 Ratings

Comparison of Social CRM features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.8 156 Ratings	Verint Community - Ratings
Social data	8.9154 Ratings	00 Ratings
Social engagement	8.7152 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 8.2 212 Ratings	Verint Community - Ratings
Marketing automation	8.4208 Ratings	00 Ratings
Compensation management	8.0142 Ratings	00 Ratings

Comparison of Platform features of Salesforce Sales Cloud and Verint Community
Feature	Salesforce Sales Cloud 7.9 227 Ratings	Verint Community - Ratings
Mobile access	7.9227 Ratings	00 Ratings

User Ratings
	Salesforce Sales Cloud	Verint Community
Likelihood to Recommend	8.7 (392 ratings)	10.0 (31 ratings)
Likelihood to Renew	10.0 (58 ratings)	10.0 (2 ratings)
Usability	9.4 (121 ratings)	7.5 (8 ratings)
Availability	9.8 (27 ratings)	10.0 (1 ratings)
Performance	9.0 (18 ratings)	10.0 (1 ratings)
Support Rating	9.0 (92 ratings)	10.0 (6 ratings)
In-Person Training	7.9 (11 ratings)	- (0 ratings)
Online Training	9.1 (15 ratings)	- (0 ratings)
Implementation Rating	2.4 (18 ratings)	9.0 (1 ratings)
Configurability	10.0 (2 ratings)	10.0 (1 ratings)
Contract Terms and Pricing Model	8.8 (9 ratings)	- (0 ratings)
Data Sharing and Collaboration	8.2 (5 ratings)	- (0 ratings)
Data Sources	8.2 (5 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	7.0 (1 ratings)
Product Scalability	8.7 (52 ratings)	10.0 (1 ratings)
Professional Services	9.3 (8 ratings)	- (0 ratings)
Vendor post-sale	- (0 ratings)	10.0 (1 ratings)
Vendor pre-sale	- (0 ratings)	10.0 (1 ratings)