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Salesforce Sales Cloud vs. Zendesk Sell

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Salesforce Sales Cloud

3,281 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Sales Cloud

    Score8.7 out of 10
    		N/ASalesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…

    $25

    per month

    Zendesk Sell

    Score8.8 out of 10
    		N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    Salesforce Sales CloudZendesk Sell
    Editions & Modules
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    Salesforce Sales CloudZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Sales CloudZendesk Sell
    Considered Both Products
    Salesforce
    No answer on this topic
    Zendesk
    Verified User
    Chose Zendesk Sell
    Zendesk Sell is not as robust as other leading CRM tools I have used in the past like Salesforce. Salesforce is the market leader and is always leading the way in innovation. Salesforce objects management is better simpler and allows the user to customize different screens and …
    Incentivized
    Matt Meinel
    SVP Sales, Business Development, and Solutions Architecture in Sales at Levyx, Inc. (Financial Services, 11-50 employees)
    Chose Zendesk Sell
    It does everything Salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager.
    Incentivized
    Ali Nisar
    Director Of Strategic Partnerships in Sales at Traffic Digital (Internet, 51-200 employees)
    Chose Zendesk Sell
    Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority.

    Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs.
    Incentivized
    Gregory Perrine
    CEO in Professional Services at eGuide Tech Allies (Information Technology and Services, 1-10 employees)
    Chose Zendesk Sell
    Let's face it, there's a lot of competition in the market of CRM systems. From Salesforce, Hubspot, and Zoho, which offer other modules that integrate other elements of the business into the CRM, to options like Sharpspring, CampaignerCRM, and SugarCRM that integrates marketing …
    Incentivized
    Thomas Henderson
    Acquisition Manager in Sales at JEBCommerce (Marketing and Advertising, 11-50 employees)
    Chose Zendesk Sell
    I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive.
    Incentivized
    Jeremy Doyle
    Director, Special Accounts in Sales at Lake Industries Company (Consumer Goods, 1001-5000 employees)
    Chose Zendesk Sell
    Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Salesforce Sales CloudZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.4
    261 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management9.3261 Ratings8.914 Ratings
    Workflow management8.3252 Ratings6.115 Ratings
    Territory management7.7204 Ratings4.98 Ratings
    Opportunity management8.7253 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.7238 Ratings6.915 Ratings
    Contract management7.9209 Ratings5.410 Ratings
    Quote & order management7.7192 Ratings3.97 Ratings
    Interaction tracking8.8223 Ratings7.915 Ratings
    Channel / partner relationship management8.1184 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    7.9
    99 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management8.397 Ratings9.07 Ratings
    Call center management7.878 Ratings9.08 Ratings
    Help desk management7.482 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.4
    239 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management8.5234 Ratings6.012 Ratings
    Email marketing8.2201 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.4
    242 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management8.9231 Ratings8.013 Ratings
    Billing and invoicing management7.774 Ratings1.05 Ratings
    Reporting8.6195 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.3
    255 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting8.1223 Ratings7.812 Ratings
    Pipeline visualization8.1242 Ratings7.914 Ratings
    Customizable reports8.8252 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.7
    246 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields9.0244 Ratings7.815 Ratings
    Custom objects9.0233 Ratings4.910 Ratings
    Scripting environment8.2173 Ratings1.16 Ratings
    API for custom integration8.6203 Ratings3.08 Ratings
    Security
    Comparison of Security features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.9
    247 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability8.9215 Ratings9.912 Ratings
    Role-based user permissions8.8219 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.8
    156 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data8.9154 Ratings1.04 Ratings
    Social engagement8.7152 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    8.2
    212 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation8.4208 Ratings9.87 Ratings
    Compensation management8.0142 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Salesforce Sales Cloud and Zendesk Sell
    Feature
    Salesforce Sales Cloud
    7.9
    227 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access7.9227 Ratings8.013 Ratings
    User Ratings
    Salesforce Sales CloudZendesk Sell
    Likelihood to Recommend
    8.7
    (392 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (58 ratings)
    9.0
    (2 ratings)
    Usability
    9.4
    (121 ratings)
    8.9
    (4 ratings)
    Availability
    9.8
    (27 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (18 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (92 ratings)
    8.8
    (4 ratings)
    In-Person Training
    7.9
    (11 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (15 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    2.4
    (18 ratings)
    8.0
    (1 ratings)
    Configurability
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    8.8
    (9 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.2
    (5 ratings)
    -
    (0 ratings)
    Data Sources
    8.2
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.7
    (52 ratings)
    10.0
    (1 ratings)
    Professional Services
    9.3
    (8 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)