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Salesforce Service Cloud vs. Verint Channel Automation

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Salesforce Service Cloud

397 Reviews and Ratings

Verint Channel Automation

18 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Verint Channel Automation

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows.N/A
    Pricing
    Salesforce Service CloudVerint Channel Automation
    Editions & Modules
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce Service CloudVerint Channel Automation
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Salesforce Service CloudVerint Channel Automation
    Incident and problem management
    Comparison of Incident and problem management features of Salesforce Service Cloud and Verint Channel Automation
    Feature
    Salesforce Service Cloud
    8.8
    77 Ratings
    Verint Channel Automation
    -
    Ratings
    Organize and prioritize service tickets9.475 Ratings00 Ratings
    Expert directory8.553 Ratings00 Ratings
    Subscription-based notifications8.663 Ratings00 Ratings
    ITSM collaboration and documentation8.260 Ratings00 Ratings
    Ticket creation and submission9.375 Ratings00 Ratings
    Ticket response9.174 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Salesforce Service Cloud and Verint Channel Automation
    Feature
    Salesforce Service Cloud
    8.7
    72 Ratings
    Verint Channel Automation
    -
    Ratings
    External knowledge base8.463 Ratings00 Ratings
    Internal knowledge base8.970 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Salesforce Service Cloud and Verint Channel Automation
    Feature
    Salesforce Service Cloud
    8.7
    77 Ratings
    Verint Channel Automation
    -
    Ratings
    Customer portal7.954 Ratings00 Ratings
    IVR8.834 Ratings00 Ratings
    Social integration8.947 Ratings00 Ratings
    Email support9.276 Ratings00 Ratings
    Help Desk CRM integration8.866 Ratings00 Ratings
    User Ratings
    Salesforce Service CloudVerint Channel Automation
    Likelihood to Recommend
    8.3
    (83 ratings)
    8.2
    (11 ratings)
    Likelihood to Renew
    6.2
    (8 ratings)
    9.1
    (6 ratings)
    Usability
    8.0
    (12 ratings)
    8.2
    (5 ratings)
    Availability
    9.5
    (28 ratings)
    8.7
    (2 ratings)
    Performance
    8.6
    (7 ratings)
    8.5
    (2 ratings)
    Support Rating
    7.0
    (20 ratings)
    8.2
    (5 ratings)
    In-Person Training
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Online Training
    9.0
    (1 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    9.1
    (3 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)