Salesforce Service Cloud vs. Vision Helpdesk

Salesforce Service Cloud

397 Reviews and Ratings

Vision Helpdesk

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Service Cloud	Score8.4 out of 10	N/A	Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.	$25 per month
Vision Helpdesk	Score9.5 out of 10	Small Businesses (1-50 employees)	Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…	$8 per month

Pricing

Salesforce Service Cloud

Vision Helpdesk

Starter Suite: $25
per month
Pro Suite: $100
per month per user
Enterprise: $165
per month per user
Unlimited: $330
per month per user
Agentforce 1: $550
per month per user

Starter Help Desk: $8
per month per seat
Starter Help Desk: $12
per month per seat
Pro Help Desk: $16
per month per seat
Satellite Help Desk: $20
per month per seat
Pro Help Desk: $20
per month per seat
Satellite Help Desk: $24
per month per seat
Pro Service Desk: $24
per month per seat
Pro Service Desk: $32
per month per seat
Ent Service Desk: $32
per month per seat
Ent Service Desk: $48
per month per seat

Pricing Offerings
Salesforce Service Cloud	Vision Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Features

Salesforce Service Cloud

Vision Helpdesk

Comparison of Incident and problem management features of Salesforce Service Cloud and Vision Helpdesk
Feature	Salesforce Service Cloud 8.8 77 Ratings	Vision Helpdesk 6.8 3 Ratings
Organize and prioritize service tickets	9.475 Ratings	8.03 Ratings
Expert directory	8.553 Ratings	00 Ratings
Subscription-based notifications	8.663 Ratings	8.03 Ratings
ITSM collaboration and documentation	8.260 Ratings	00 Ratings
Ticket creation and submission	9.375 Ratings	6.03 Ratings
Ticket response	9.174 Ratings	5.03 Ratings

Comparison of Self Help Community features of Salesforce Service Cloud and Vision Helpdesk
Feature	Salesforce Service Cloud 8.7 72 Ratings	Vision Helpdesk 5.0 2 Ratings
External knowledge base	8.463 Ratings	5.02 Ratings
Internal knowledge base	8.970 Ratings	5.02 Ratings

Comparison of Multi-Channel Help features of Salesforce Service Cloud and Vision Helpdesk
Feature	Salesforce Service Cloud 8.7 77 Ratings	Vision Helpdesk 7.0 3 Ratings
Customer portal	7.954 Ratings	8.03 Ratings
IVR	8.834 Ratings	00 Ratings
Social integration	8.947 Ratings	7.03 Ratings
Email support	9.276 Ratings	6.03 Ratings
Help Desk CRM integration	8.866 Ratings	7.01 Ratings

User Ratings
	Salesforce Service Cloud	Vision Helpdesk
Likelihood to Recommend	8.3 (83 ratings)	5.0 (4 ratings)
Likelihood to Renew	6.1 (8 ratings)	9.1 (1 ratings)
Usability	8.0 (12 ratings)	8.2 (1 ratings)
Availability	9.5 (28 ratings)	- (0 ratings)
Performance	8.6 (7 ratings)	- (0 ratings)
Support Rating	7.0 (20 ratings)	6.0 (2 ratings)
In-Person Training	10.0 (1 ratings)	- (0 ratings)
Online Training	9.0 (1 ratings)	- (0 ratings)
Implementation Rating	7.0 (1 ratings)	9.1 (1 ratings)
Ease of integration	5.0 (1 ratings)	- (0 ratings)
Vendor post-sale	8.0 (1 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (1 ratings)	- (0 ratings)