Chose Viralheat (Discontinued)
Viralheat is a great tool, they are continuing to improve and integrate with new tools, which is something I did not see with previous softwares.
Salesforce Marketing Cloud Social Studio (discontinued) vs. Viralheat (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Salesforce Marketing Cloud Social Studio (discontinued) | Score7.3 out of 10 | N/A | Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - became Salesforce Social Studio. The product was retired in November of 2024. | $1,000 Per Org Per Month |
 Viralheat (Discontinued) | Score5.1 out of 10 | N/A | Viralheat was acquired by Cision in 2015 and rebranded Cision Social Edition. It was later discontinued. | N/A |
| Salesforce Marketing Cloud Social Studio (discontinued) | Viralheat (Discontinued) | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Salesforce Marketing Cloud Social Studio (discontinued) | Viralheat (Discontinued) | |
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| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Salesforce Marketing Cloud Social Studio (discontinued) | Viralheat (Discontinued) | |||||||||||||||||||||||||
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| Salesforce Marketing Cloud Social Studio (discontinued) | Viralheat (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.3 |
| Likelihood to Renew | 8.8 | 8.3 |
| Usability | 9.0 | 9.1 |
| Availability | 9.6 | - |
| Performance | 8.4 | - |
| Support Rating | 9.0 | 8.8 |
| In-Person Training | 10.0 | - |
| Online Training | 7.6 | - |
| Implementation Rating | 9.8 | 8.2 |