Salesmate vs. Soffront CRM

Salesmate

Soffront CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesmate	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: …	$29 per month per user
Soffront CRM	Score 7.0 out of 10	Enterprise companies (1,001+ employees)	Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…	$4 per month

Pricing

Salesmate

Soffront CRM

Editions & Modules

Basic: $29
per month per user
Pro: $49
per month per user
Business: $79
per month per user
Enterprise: Custom

1,000 Emails: $4.00
per month
5,000 Emails: $15.00
per month
10,000 Emails: $25.00
per month

Offerings

Pricing Offerings
Salesmate	Soffront CRM
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

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More Pricing Information

Community Pulse
	Salesmate	Soffront CRM
Considered Both Products	Salesmate Bryan Hughes Owner Chose Salesmate I haven't used any other CRM, but from what I've heard from other's that have, other CRM's are much more expensive and they don't offer the sale level of customer support that Salesmate does. Incentivized Helpful? Luca Formenti CEO Chose Salesmate Salesmate was a good trade-off in pricing, features and possibilites: we started with a very simple pipeline management and then we slowly added some new features that we were already paying for in the basic/pro level. No need to upgrade to higher cost solutions to have full … Incentivized Helpful? Verified User Anonymous Chose Salesmate Salesmate is more individualised and significantly more impactful for the individual user whereas Salesforce is better at reporting and more applicable for upper management rather than daily use and workflow management. Incentivized Helpful? Labanya Roy Senior Executive - Client Acquisition Chose Salesmate Automation Light weight zero downtime Incentivized Helpful? Soundar Manoharan Senior Consultant - Client Acquisition Chose Salesmate Bigin by Zoho CRM and Microsoft 365 Incentivized Helpful? Manikyala Dirisala Manager - Client Acquisition Chose Salesmate I did brief this at the start itself. Salesmate is a simple tool, which is easy to understand, easy to navigate, easy to automate your own process, easy to configure and execute things without manually feeding it everything with all details. The simple point is - Email Outlook … Incentivized Helpful? Carte Bisbee Marketing Operations Manager Chose Salesmate Hubspot Monday.com Woosender Incentivized Helpful? Adam O'Leary Founder Chose Salesmate I was using the free version of Hubspot, which was extremely limiting. If I wanted to go ahead and unlock a simple feature, which every other CRM offered, my price would shoot up to hundreds of dollars a month for no reason, as they force you to unlock “all the features” not … Incentivized Helpful? BD Bismark Delvillar Owner Chose Salesmate Salesmate is head and shoulders above these other systems when you weigh the price to features. Salesmate is simple to navigate and is packed with useful everyday features; all included at the same price. The standard features in Salesmate are additional or nonexistent features … Incentivized Helpful? Lisa Kraus Business Process Administrator Chose Salesmate Salesmate is way better at keeping organized, creating call lists, and keeping track of won and lost deals. I spent years trying to organize blitz to no avail and that's why we made the move to Salesmate. Incentivized Helpful? Andrea Blake, CMP Head of Operations Chose Salesmate I am fairly decent with computers but I don't like dealing with things that are overly complicated. I loved Salesmate because it had all of the features we needed to manage clients, but not a bunch of extra stuff you never use. Customization of the system was easy and it didn't … Incentivized Helpful? RC Ramon Carpio Owner Chose Salesmate Hubspot, Nextiva, 8x8, Zoho CRM Incentivized Helpful? Verified User Anonymous Chose Salesmate Pipedrive, Asana and Trello Incentivized Helpful? Verified User Anonymous Chose Salesmate Salesmate is more user-friendly than the above. We enjoy the simplistic functions rather than too many moving parts that confuse our staff. Salesmate keeps all of the important features that you would look for in a CRM. However, if you are looking for more features you can … Incentivized Helpful? Vivek Sahay AVP - Sales & Solutions Chose Salesmate In our quest to streamline our sales effort and consolidate our siloed data, we evaluated various CRM's out there in the market and zeroed on to Salesmate, some of the features we really liked, are the Incentivized Helpful? MV Manan Vora VP Operations and Strategy Chose Salesmate It's definitely better in terms of ease of use and customer support Incentivized Helpful? Puja K Client Partner - Business Success Chose Salesmate The mobile feature is not available with Creatio Manual dialing with Freshsales CRM no power dialer Customizable but fairly detailed (more focused on quotation management) Knowledge base not available with Mothernode Incentivized Helpful? Verified User Anonymous Chose Salesmate I can't even remember them all. It simply blows them out of the water. I'm not being paid for this. It's the best I've found for my business. Incentivized Helpful? Michael Eastwood Marketing Manager Chose Salesmate Very similar in overall layout and user experience...but the features blow these others out of the water. Where alternative solutions had features either lacking or as an upgrade (ie having to spend an extra $10-$30/month/user) Salesmate has these features out-of-the-box. Incentivized Helpful? Kevin Johnson President Chose Salesmate Salesmate is more Affordable Customizable Incentivized Helpful? Alexander Ceranek Business Owner Chose Salesmate Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync … Incentivized Helpful? Verified User Anonymous Chose Salesmate We've only been using Salesmate as long as I've been employed. Incentivized Helpful? Nika Apriashvili Business Development Chose Salesmate More user-friendly and affordable. Incentivized Helpful? MK Mark Kershek Attorney-at-Law Chose Salesmate I have looked at trial versions of most of the major CRM's most of which did NOT have a VOIP component. The ones that did poorly worked and were buggy. I extensively looked at Bitrix24 (lacks certain functionality), worked with LessAnnoyingCRM integrated with SIMPLII VOIP … Incentivized Helpful? NV Nikolay Valkov Nikolay Valkov Chose Salesmate Compared to Hubspot, Salesmate just provides so much more for less. It misses some of the marketing stuff that Hubspot has but personally I never needed them because I use a different software for that anyway. Incentivized Helpful?	Soffront CRM Verified User Anonymous Chose Soffront CRM Easy lead generation process. Project time short and good relation with vendor. Incentivized Helpful? Andrew Van Horn Business Coach Chose Soffront CRM Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for … Incentivized Helpful?

Features

Salesmate

Soffront CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Salesmate 8.1 Ratings 5% above category average	Soffront CRM 7.8 Ratings 1% above category average
Customer data management / contact management	10.00 Ratings	9.00 Ratings
Workflow management	9.90 Ratings	6.00 Ratings
Territory management	9.00 Ratings	7.30 Ratings
Opportunity management	9.90 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.30 Ratings	00 Ratings
Contract management	6.00 Ratings	00 Ratings
Quote & order management	5.60 Ratings	00 Ratings
Interaction tracking	7.90 Ratings	00 Ratings
Channel / partner relationship management	6.90 Ratings	9.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Salesmate 7.7 Ratings 2% above category average	Soffront CRM 5.0 Ratings 40% below category average
Case management	7.40 Ratings	5.00 Ratings
Call center management	7.90 Ratings	00 Ratings
Help desk management	00 Ratings	5.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Salesmate 6.4 Ratings 17% below category average	Soffront CRM 9.5 Ratings 22% above category average
Lead management	6.70 Ratings	10.00 Ratings
Email marketing	6.00 Ratings	9.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Salesmate 8.4 Ratings 10% above category average	Soffront CRM 6.1 Ratings 22% below category average
Task management	8.90 Ratings	8.20 Ratings
Reporting	7.90 Ratings	4.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Salesmate 7.6 Ratings 0% above category average	Soffront CRM 4.7 Ratings 47% below category average
Forecasting	7.80 Ratings	4.00 Ratings
Pipeline visualization	7.90 Ratings	6.00 Ratings
Customizable reports	7.20 Ratings	4.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Salesmate 6.9 Ratings 8% below category average	Soffront CRM 7.0 Ratings 7% below category average
Custom fields	7.30 Ratings	7.00 Ratings
Custom objects	6.70 Ratings	00 Ratings
Scripting environment	6.40 Ratings	00 Ratings
API for custom integration	7.10 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	Salesmate 8.0 Ratings 4% below category average	Soffront CRM 7.0 Ratings 17% below category average
Single sign-on capability	7.80 Ratings	6.00 Ratings
Role-based user permissions	8.20 Ratings	8.00 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Salesmate 7.0 Ratings 5% below category average	Soffront CRM - Ratings
Marketing automation	7.00 Ratings	00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Salesmate 6.4 Ratings 14% below category average	Soffront CRM 7.0 Ratings 5% below category average
Mobile access	6.40 Ratings	7.00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Salesmate - Ratings	Soffront CRM 6.0 Ratings 20% below category average
Social data	00 Ratings	7.00 Ratings
Social engagement	00 Ratings	5.00 Ratings

Best Alternatives
	Salesmate	Soffront CRM
Small Businesses	Salesflare Score 6.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Salesmate	Soffront CRM
Likelihood to Recommend	10.0 (0 ratings)	7.0 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	8.0 (0 ratings)
Support Rating	1.4 (0 ratings)	7.0 (0 ratings)
Implementation Rating	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	Salesmate	Soffront CRM
Likelihood to Recommend	Salesmate gives us everything we need as a small business, with a clear interface, and can adapt to any business. If I was being ultra picky, I would perhaps suggest the ability to remove or hide certain modules not applicable to our niche, e.g., we are a B2C business, so the company module is not really useable for us, but this is not a negative by any means. MW Mark Williams Managing Editor Read full review	This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use. Incentivized Andrew Van Horn Business Coach Read full review
Pros	For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items. Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports. Integration with other apps is good; I use QuickBooks and DocuSign. Customer service is very good. MK Mark Kershek Attorney-at-Law Read full review	The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well. Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database. The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do. Incentivized Andrew Van Horn Business Coach Read full review
Cons	The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this. The dashboard button is pointless if it still makes you choose between legacy or classic. Verified User Anonymous Read full review	Reporting Loyalty features Social media integration Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them Incentivized Matthew Gehrman Agency Principal Read full review	No answers on this topic
Usability	The platform is incredibly robust while maintaining a clean appearance. This allows you to see exactly what you need at any given time without being overwhelmed. The ability to customize your dashboard easily allows you to see the information that is most relevant to your operations and needs. Daniel Cragin Founder Read full review	Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward. Incentivized Verified User Anonymous Read full review
Support Rating	Fantastic - always reply in a reasonable amount of time, usually with a simple fix. The support website is very handy, but often you will likely have 'niche' questions - to which the team are all to happy to help with. For larger issues, we have had to lodge tickets with tech, but to date, every issue we have had has been resolved. Very happy with the support and service. Michael Eastwood Marketing Manager Read full review	Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged. Incentivized Verified User Anonymous Read full review
Implementation Rating	No - All very straightforward and simple. BD Bismark Delvillar Owner Read full review	No answers on this topic
Alternatives Considered	I was using the free version of Hubspot, which was extremely limiting. If I wanted to go ahead and unlock a simple feature, which every other CRM offered, my price would shoot up to hundreds of dollars a month for no reason, as they force you to unlock “all the features” not just the ones you need. Salesmate is much better, as you can choose which features you want, and don’t want. Adam O'Leary Founder Read full review	Easy lead generation process. Project time short and good relation with vendor. Incentivized Verified User Anonymous Read full review
Return on Investment	It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest. It does a whole load of outreach for me. It's seamless. I get a lot more responses from people in my pipeline - especially using SMS to follow up. Verified User Anonymous Read full review	Lead generation increase by 12% Opportunity conversion to client increase of 5% Incentivized Verified User Anonymous Read full review
ScreenShots	Salesmate Screenshots	Soffront CRM Screenshots