SAP BusinessObjects Business Intelligence vs. Zendesk Explore
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SAP BusinessObjects Business Intelligence | Score6.5 out of 10 | N/A | The SAP® BusinessObjects™ Business Intelligence Platform provides users with ad hoc queries, reporting, data visualizations, and analysis tools. Its integrated, unified infrastructure aims to offer scalability from one-to-many tools and interfaces on-premise, in the cloud, or as a hybrid approach. | N/A |
 Zendesk Explore | Score8.7 out of 10 | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
| SAP BusinessObjects Business Intelligence | Zendesk Explore | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| SAP BusinessObjects Business Intelligence | Zendesk Explore | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BI Standard Reporting |
| ||||||||||||||||||||||
| Ad-hoc Reporting |
| ||||||||||||||||||||||
| Report Output and Scheduling |
| ||||||||||||||||||||||
| Data Discovery and Visualization |
| ||||||||||||||||||||||
| Access Control and Security |
| ||||||||||||||||||||||
| Mobile Capabilities |
| ||||||||||||||||||||||
| Application Program Interfaces (APIs) / Embedding |
| ||||||||||||||||||||||
| SAP BusinessObjects Business Intelligence | Zendesk Explore | |
|---|---|---|
| Likelihood to Recommend | 7.7 | 9.5 |
| Likelihood to Renew | 8.3 | - |
| Usability | 7.6 | 10.0 |
| Availability | 10.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.6 | 10.0 |
| In-Person Training | 10.0 | - |
| Online Training | 9.0 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.0 | - |
| Data Sharing and Collaboration | 8.2 | 8.2 |
| Data Sources | 8.3 | 7.3 |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 9.0 | - |
| Vendor pre-sale | 9.0 | - |