Salesforce Commerce Cloud vs. SAP Commerce Cloud

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Commerce Cloud	Score8 out of 10	N/A	Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.	$4 per month
SAP Commerce Cloud	Score7.9 out of 10	N/A	SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.	N/A

B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

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Community Pulse
Key User Insights
	Salesforce Commerce Cloud	SAP Commerce Cloud
Considered Both Products	Salesforce Verified User Chose Salesforce Commerce Cloud All the options and demos were good; we see them all efficient and best suites; the option to choose Salesforce commerce cloud came into the picture when we thought of integrating customer service and promotions as we already use Salesforce service cloud as the support backbone … Incentivized Helpful? Kelly Saux Director Direct Response Marketing in Marketing at Pimsleur Language Programs / Simon & Schuster Audio (Publishing, 501-1000 employees) Chose Salesforce Commerce Cloud Pricing/features/Onix integration were more relevant to our business. Incentivized Helpful? alim mukhida AE in Sales at Hootsuite (Accounting, 51-200 employees) Chose Salesforce Commerce Cloud Salesforce is a much more integrated piece of software and integrates into your entire technology stack much more seamlessly. In comparison to other products we demoed, their technology was far superior with a much nicer UX/UI design. When it came to training, SF more clearly … Incentivized Helpful? Verified User Chose Salesforce Commerce Cloud Best in class for a hosted platform. Much less costly to start than an on-premise platform. Incentivized Helpful? William Van Fleet Manager II, Digital Commerce Operations in Marketing at 1-800 CONTACTS (Consumer Goods, 501-1000 employees) Chose Salesforce Commerce Cloud Major selling points of Demandware were that it appeared to require far fewer dedicated IT resources after implementation, and that the content management seemed more robust out of the box than the competition. The fact that all of Demandware's resources were dedicated to … Incentivized Helpful?	SAP Gonzalo Sanchez Head of Product Innovation in Marketing at Seguros Monterrey New York Life (Insurance, 1001-5000 employees) Chose SAP Commerce Cloud I have worked with Salesforce Commerce Cloud and Adobe Commerce. As for the alternatives, SAP Commerce Cloud is much more adaptable with other SAP systems, as it becomes a part of a single data environment. The reason for selecting SAP Commerce Cloud was considered because of … Incentivized Helpful? Verified User Chose SAP Commerce Cloud SAP Commerce Cloud fares very well against the other tools which we had used earlier because comparatively we have got accurate and real time recommendations in SAP Commerce Cloud. It is also very secure and scales up pretty fast because of that we haven't faced any delays or … Incentivized Helpful? Verified User Chose SAP Commerce Cloud SAP Commerce Cloud is more powerful tool, provides robust out of box capabilities with great performance. Incentivized Helpful? Anton Smyslov Product Owner in Information Technology at Sunday (Information Technology & Services, 51-200 employees) Chose SAP Commerce Cloud Pluses: Scalability and flexibility for mid-size and large organizations offered by SAP is quite good. Comprehensive multi-channel support and analytics. Incentivized Helpful? Verified User Chose SAP Commerce Cloud Since we are using the SAP ERP the standard integration methods were a main argument for us Incentivized Helpful? Charles Ahn Director in Professional Services at KPMG (Information Technology & Services, 10,001+ employees) Chose SAP Commerce Cloud SAP Commerce Cloud is best suited for companies that already have a SAP heavy back office. Incentivized Helpful? Chetan Chopade SAP Cx Manager in Information Technology at PwC India (Information Technology & Services, 10,001+ employees) Chose SAP Commerce Cloud SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems. SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce … Incentivized Helpful? Verified User Chose SAP Commerce Cloud SAP Commerce is perceived as old, expensive and not born in the cloud, SAP has a negative touch in general. The monolithic approach is seen negatively, which is a mistake, SAP should sell the current mixed approach better, and focus on a low TCO, which is difficult given the … Incentivized Helpful? Verified User Chose SAP Commerce Cloud SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and … Incentivized Helpful? Verified User Chose SAP Commerce Cloud We usually select SAP Commerce Cloud for its great customization capacity, scalability, and support levels, however, it lags behind some of its competitors in aspects such as price and production golive complexity. Incentivized Helpful? Sachi Subaran Content Writer in Marketing at adidas (Apparel & Fashion, 5001-10,000 employees) Chose SAP Commerce Cloud SAP Commerce Cloud is a unique software that stands out from similar products in the industry because of the breadth of features it offers. This includes AI-powered merchandising, guided selling, chatbots, and many other features that aid the buying process for the customer. … Incentivized Helpful? Verified User Chose SAP Commerce Cloud It is the best suited platform for large business to business organizations looking to lean into digital commerce and scale their organizations for the long term. Other platforms are better suited for early stage or mid market businesses in retail and other verticals. Incentivized Helpful? Verified User Chose SAP Commerce Cloud good integration with SAP S/4 HANA and other SAP CX application like CPQ Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison of Online Storefront features of Salesforce Commerce Cloud and SAP Commerce Cloud
Feature	Salesforce Commerce Cloud 7.9 37 Ratings	SAP Commerce Cloud 7.9 79 Ratings
Product catalog & listings	8.334 Ratings	8.375 Ratings
Product management	8.934 Ratings	7.875 Ratings
Bulk product upload	8.233 Ratings	7.572 Ratings
Branding	7.133 Ratings	8.569 Ratings
Mobile storefront	7.630 Ratings	7.469 Ratings
Product variations	7.635 Ratings	7.669 Ratings
Website integration	5.634 Ratings	7.774 Ratings
Visual customization	9.235 Ratings	8.470 Ratings
CMS	8.932 Ratings	7.871 Ratings

Comparison of Online Shopping Cart features of Salesforce Commerce Cloud and SAP Commerce Cloud
Feature	Salesforce Commerce Cloud 7.8 31 Ratings	SAP Commerce Cloud 8.2 71 Ratings
Abandoned cart recovery	7.826 Ratings	8.014 Ratings
Checkout user experience	7.831 Ratings	8.370 Ratings

Comparison of Online Payment System features of Salesforce Commerce Cloud and SAP Commerce Cloud
Feature	Salesforce Commerce Cloud 7.9 30 Ratings	SAP Commerce Cloud 7.1 62 Ratings
eCommerce security	7.930 Ratings	7.162 Ratings

Comparison of eCommerce Marketing features of Salesforce Commerce Cloud and SAP Commerce Cloud
Feature	Salesforce Commerce Cloud 8.6 33 Ratings	SAP Commerce Cloud 7.5 71 Ratings
Promotions & discounts	8.231 Ratings	7.770 Ratings
Personalized recommendations	9.433 Ratings	7.263 Ratings
SEO	8.229 Ratings	7.561 Ratings

Comparison of eCommerce Business Management features of Salesforce Commerce Cloud and SAP Commerce Cloud
Feature	Salesforce Commerce Cloud 8.6 35 Ratings	SAP Commerce Cloud 8.1 72 Ratings
Multi-site management	8.130 Ratings	8.267 Ratings
Order processing	8.932 Ratings	8.269 Ratings
Inventory management	8.331 Ratings	8.264 Ratings
Shipping	9.226 Ratings	8.564 Ratings
Custom functionality	8.533 Ratings	7.668 Ratings

User Ratings
	Salesforce Commerce Cloud	SAP Commerce Cloud
Likelihood to Recommend	7.7 (48 ratings)	8.3 (81 ratings)
Likelihood to Renew	7.8 (11 ratings)	10.0 (2 ratings)
Usability	8.9 (4 ratings)	8.1 (14 ratings)
Availability	8.0 (1 ratings)	- (0 ratings)
Performance	9.0 (1 ratings)	- (0 ratings)
Support Rating	9.0 (3 ratings)	10.0 (3 ratings)
In-Person Training	8.0 (1 ratings)	- (0 ratings)
Implementation Rating	8.0 (2 ratings)	9.1 (2 ratings)
Ease of integration	- (0 ratings)	9.6 (48 ratings)
Product Scalability	- (0 ratings)	9.6 (48 ratings)

Salesforce Commerce Cloud vs. SAP Commerce Cloud

Salesforce Commerce Cloud

SAP Commerce Cloud

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