SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per report (average price)
Webexpenses
Score 9.2 out of 10
N/A
Webexpenses is a global provider of spend management solutions, combining integrated Expense Cards with cloud-based software for businesses of all sizes across 70+ countries. Serving industries such as retail, finance, technology, construction, and not-for-profit, Webexpenses gives businesses control over company spending by automating processes, proactively enforcing policies, and controlling costs. Features The Webexpenses…
SAP Concur has capabilities for all sorts of agencies from SMEs to global enterprise organizations and has robust backend integration tools for SAP and non-SAP services unlike alternatives like Webexpenses and FreshBooks.
Webexpenses charges per user, so it can get very expensive for large organizations. However, Webexpenses does have superior mobile usability, with a convenient app with receipt upload function that can easily be done immediately after the receipt is issued. Webexpenses also has …
The biggest difference between Webexpenses and Concur honestly lie in the simplicity of what is needed from the employee and their expenses. Concur asks for a lot of itemization sometimes and may even have to import other receipts and invoices that are spent by the employee and …
The ease of use of the platform has been the biggest benefit of this system. We didn't need to provide any structured training to our staff, we just sent out the link and people were able to intuitively use the platform. Other competitors were harder to navigate and to use.
I much prefer Web Expenses to Concur. Although one functionality that Concur had, a user could email their receipts from the registered user email to Concur then these receipts would be available for the user add to their expense claim.
Poorly. We will be looking at leaving Webexpenses for Concur in coming months. It will be nice to use a program that functions correctly and achieves the goals.
The other tools mentioned are usually harder to understand and both are quite slow in performance. What I liked more was the direct connection to certain apps / providers like UBER that helped directly import receipts.
Many companies have had their own internal systems created by their own depts, some were very basic. Webexpenses is more efficient and includes a lot more useful features than any system I have used in the past. I would say that Concur is about 'as good' but certainly no better …
Cost and practicalities have been considered when evaluating products. the MS Excel workbook has been developed in-house over decades and used various techniques like pivot tables, dropping list, security locks and checkings, compilation of information, formatting before …
I find Concur not perfect, but generally easier to navigate and use than Webexpenses from an end user perspective. Work effort was less likely to be lost in Concur vs. Webexpenses due to application bugs/crashes, and so on.
I feel that Webexpenses provides a more easy interface. This leads to less time spent on capturing expenses and less error. In our Webexpenses setup there is less input than in the previous Concur setup. While this may limit some of the reporting capabilities it ensures that …
SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.
Really suits me well for making mileage claims, the map works well and it has an accurate log of addresses. Very handy and easy to be able to add any necessary receipts. Could be a good idea to include live road closures? but I understand that's quite tricky to do. Really easy to be able to move routes when you have gone a different way than recommended.
Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
Concur's setup features may seem a little complicated to certain administrators.
Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
When you click add receipts after putting the details of your expense, you get the impression that you have done something incorrect from the prompt that you receive
Two options for adding receipts can confuse people when training them on how to use
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
It depends if alternative systems for other functions (HR / Payroll) have expenses functionality included as a supplementary service. If they’re part of a total system then having a separate system for expenses when another system provides the functionality (even if mildly less efficient, etc) then it wouldn’t be viable
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Based on what I have used it for, it was very easy to use and navigate. The approval process was already setup on the back end so there was no confusion on my end. Notifications were sent to my email based on status which made it helpful to understand where an expense was in the process.
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.
While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
It was difficult to train multiple people via video, as they learned at different speeds, and most of the user champions were not as capable with systems and finance processes as our dept.
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Sirion One has very limited functionality. SAP Concur goes seamlessly with SAP. It generates the SAE file, which feeds the GL Posting. SAP Concur has huge network of all the travel partners providing multiple options and range depending on organization strategy. It is easily linked with Outlook calendar, prompting user for all travel related activities and news.
The ease of use of the platform has been the biggest benefit of this system. We didn't need to provide any structured training to our staff, we just sent out the link and people were able to intuitively use the platform. Other competitors were harder to navigate and to use.
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
It makes the entire process of expense management crystal clear and thus helps in maintaining the trust of the employees, and thereby having good rapport of the company among the employees.
It helps in detecting the duplicate bills, thereby saving lots of money of the company.
It also helps in payment audits and thereby it helps in improving the overall process.
