SAP Concur vs. Yooz

SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.

Incentivized

when you have put the amount in, and the amount does not match the invoice yooz sends an alert to indicate that there is a missing amount that you have not added, and it also helps to let you know when some invoice amounts are more than the usual get for that vendor so you can take note

Incentivized

• SAP Concur has mobile applications for iOS and Android devices.
• It offers capabilities that automate complex and repetitive accounting processes.
• In addition, SAP Concur offers invoice, travel, and expense modules in one place.
• It eradicates errors when paying vendors by matching POs, invoices, and receivables.

• Strong integtation with Intacct (our GL)
• Strong OCR capabilities that capture the key information of an invoice with accuracy
• Very responsive Support Team if we encounter a problem or have a question.
• In depth documentation for users (pdf's videos) to learn the product

Incentivized

• Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
• Concur's setup features may seem a little complicated to certain administrators.
• Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.

Incentivized

• when exporting we have to change the total column's to numbers or it will export with the incorrect totals.
• Yooz needs to not allow itself to add a line to the total and change what you are posting. instead it needs to freeze you from moving on.

Incentivized

Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business

Incentivized

ALSOME PROGRAM MAKE EVERYDAY SO MUCH EASIER

I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.

Incentivized

Usability of Yooz is close to 10, solves the issue that many companies have and serve to its purpose. The platform is simple, but well design and it is always improving. Since we started using it almost 8 months ago, the invoicing process of our company enhanced sharply. But there is also room for improvement that is why a 9/10

Incentivized

In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.

Incentivized

Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.

Incentivized

I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.

Incentivized

My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.

Incentivized

I can use it after that training, so it fits the purpose.

Incentivized

There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.

Incentivized

Sirion One has very limited functionality. SAP Concur goes seamlessly with SAP. It generates the SAE file, which feeds the GL Posting. SAP Concur has huge network of all the travel partners providing multiple options and range depending on organization strategy. It is easily linked with Outlook calendar, prompting user for all travel related activities and news.

Incentivized

Chrome River is slow and full of inconsistencies. Capturing invoices is confusing, as you have to assign approvers and coding at that time. No time to save it and research those details. It has multiple screens labeled inbox but are for different stages in the approval process that aren't specified unless you go into the invoice and review. When you go to exit the invoice, it takes you back to the main menu instead of the inbox you were currently working in. It is live, but the updates are every 10-15 minutes as opposed to immediately.

Incentivized

This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training

Incentivized

• It makes the entire process of expense management crystal clear and thus helps in maintaining the trust of the employees, and thereby having good rapport of the company among the employees.
• It helps in detecting the duplicate bills, thereby saving lots of money of the company.
• It also helps in payment audits and thereby it helps in improving the overall process.

Incentivized

• Yooz helped us process thousands of invoices in a more efficient manner than our previous process called Checkbook with Bank of America.
• Yooz allowed for a more efficient invoice approval process than the previous systems that were used. If the invoices were three way matched, they would be processed quicker.
• Yooz made the integration of the invoice and credit memo process into NetSuite more efficient than the previous software, however, there some limitations with Yooz because it did allow for duplicate invoices to be processed, and that was a big issue.

Incentivized